Head of GTM Operations, Servicenow.org

## Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. ## Job Description ServiceNow.Org At the heart of ServiceNow is a grand purpose: to make the world work better for everyone. Our purpose is not just a tagline; it’s a demonstration of our intent to impact the world for the better. To continue this mission, ServiceNow.org is a business unit that leads with our values to exclusively service the needs of the global non-profit community, using the power of our platform to enable these vital organizations to achieve operational efficiency boosts, when those time saving efficiencies will literally save and impact lives. The Servicenow.org team positions our world-class platform capabilities and solutions to non-profits and reinvest a portion of the profits into the community. Job Description The Head of GTM Operations, ServiceNow.org, will play a pivotal role in the overall success of our nonprofit business unit. They will be responsible for designing and implementing strategies and overseeing operational aspects of the sales organization, ensuring efficiency, while driving the strategic growth and maturity of the business. This role requires a leader with a deep understanding of sales processes across the revenue operations cycle (demand/pipeline, forecasting, post-sale), partner management, and business scaling. This role will serve as a trusted advisor to the Group VP ServiceNow.org and the main operational lead for a diverse range of strategic planning and business operations functions with a special focus on revenue growth, KPI achievement, and resource management. What you will do in this role: - Collaborate with the GVP ServiceNow.org in setting and driving organizational vision, strategy revenue and workforce plans - Use data-driven insights to improve, evolve and implement GTM Strategy based on market conditions and overall company priorities. - Translate strategy into actionable steps in partnership with the Sales Leaders and extended team members, to instantiate the NOWSell sales methodology. Support adoption of: - GTM / Customer Segmentation - Quota Setting and Compensation - Account / Territory Planning - Pipeline Management - Forecasting - Renewals - Win/Loss Analysis - Sales Enablement - Reporting / Dashboards - Analyze sales performance metrics and KPIs, identifying areas for improvement and ensuring continuous optimization of sales strategy - Identify, initiate and run integrated sales plays across Sales, Marketing, GSD and Partners to accelerate NNACV in core solution areas in partnership with Product Marketing - Develop and manage the operational budget, ensuring alignment with strategical goals - Work cross-functionally across sales and all other functions (marketing, finance, product, etc.) ## Qualifications **To be successful in this role, we need someone who has:** - 10+ years of experience in sales and/or sales operations within a software sales organization (enterprise SaaS) - Demonstrated success in scaling operations for a high-growth tech company - Strong understanding of sales operations, enablement and SaaS metrics - Proficiency with CRM platforms, reporting/analytics tools and software’s - Experience with the nonprofit sector a plus - Strategic thinking skills and the ability to translate big picture strategic goals into actionable plans - Strong analytical skills, strong data-driven decisi…