Head of Engineering, Developer Experience

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Platform Engineering team builds the tools, infrastructure and ‘golden paths’ that let Tide’s engineers ship safely and quickly. We own everything from CI/CD pipelines and developer tooling to Tide’s service catalogue, including the Developer Productivity function, and our mission is to make the right way the easy way for every engineer at Tide — human or AI agent. ABOUT THE ROLE: As Head of Developer Experience, you will report directly to the Director of Platform Engineering and be responsible for how every engineer at Tide builds, tests and ships software. You will: Own the Developer Experience strategy for Tide, setting the vision and roadmap for developer tooling, CI/CD and the internal platform. Lead the design, build and continuous improvement of CI/CD pipelines and developer tooling, reducing friction and lead time across the software delivery lifecycle. Define, track and report on DevEx and engineering productivity metrics (e.g. DORA, SPACE), using data to identify bottlenecks and prioritise investment. Own and evolve Tide’s service catalogue (Backstage), establishing it as the single source of truth for the ICT Asset Register and driving adoption across engineering. Manage the Developer Productivity function, responsible for building and maintaining Java/Spring and Python ‘paved road’ templates that give product teams a fast, secure and consistent way to start new services. Own the internally developed libraries for authentication and other common functionality, ensuring they are well documented, kept up to date, and widely adopted across product teams. Build, lead and mentor a team of platform, developer experience and developer productivity engineers, fostering a culture of ownership, craftsmanship and continuous improvement. Prepare Tide’s engineering platform for agentic development, ensuring our tooling, paved roads and guardrails allow AI coding agents (e.g. Claude Code) to contribute safely and effectively alongside human engineers. Define the platform, tooling and operating model for running AI-developed applications in production, covering observability, security, testing and governance for agent-authored code. Partner closely with engineering leaders, security and compliance stakeholders across Tide’s product and platform teams to identify friction points and shape the platform roadmap. WHAT WE ARE LOOKING FOR: Tide is seeking an experienced Head of Developer Experience to lead our efforts in making our engineers as productive and effective as possible. The ideal candidate will have: A proven track record leading Developer Experience, Platform Engineering or DevOps/SRE teams at scale. Hands-on experience building…