Head Customer Support positions focus on delivering results in their domain. This page aggregates open Head Customer Support roles and what employers typically expect.
**Hiring Company Overview** We are an ambitious and fast-growing startup revolutionizing the MedTech space with cutting-edge solutions. Our team is passionate about transforming healthcare, and we are looking for a driven and versatile legal professional to support us as we scale. You will play a key role in managing various legal aspects of our business while helping shape the future of the health tech industry. **Role Overview** We're looking for a H**ead of Customer Support** to lead global support and logistics teams. This role focuses on optimizing operations, driving customer satisfaction, and ensuring scalable growth through effective systems and team leadership. **Key Responsibilities** Customer Support: Manage a distributed team, enhance KPIs like response time and CSAT, and integrate AI tools to improve efficiency and customer interactions. Logistics: Oversee logistics to meet global shipping timelines and coordinate with supply chain teams for seamless operations. Team Leadership: Grow the team to 30-50 members, manage schedules, and lead training initiatives. Process Optimization: Implement systems to monitor performance, address challenges, and elevate the customer journey. **Requirements** Proven success in scaling support teams and improving KPIs. Expertise in AI-driven tools and global logistics management. Strong leadership, communication, and analytical skills. Experience with platforms like Zendesk or Freshdesk; logistics tools knowledge is a bonus.
Salary estimate
$128,000 – $173,000/yr
Provided by the employer.
Skills for this role
CommunicationLeadership
Resume tips for Head Customer Support applicants
Lead with measurable achievements relevant to Head Customer Support (numbers, scope, impact).
Mirror the exact keywords from the Head Customer Support posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Salesforce, Snowflake, LLM, Security).
Keep it to one page for early-career, two pages for senior Head Customer Support candidates.
Interview preparation
Prepare concrete STAR-format stories that show Head Customer Support outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Head Customer Support problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About MyCareer+
MyCareer+ is actively hiring on Jobedly. Explore their open roles and what it's like to work there.