Head of Community

**Department:** Marketing **Location:** Home based, UK (with occasional travel to our London office) **Reports to:** Marketing Director **Hours:** 37.5 per week **Salary:** (Depending on experience) **Role Overview** As the Head of Community at Cambridge Spark, you will build and lead our community as a strategic layer sitting beneath everything we do. This role builds and convenes the community that connects our apprenticeship learners, our executive education learners, our clients and our wider audience: the events, the network, the exclusive access and the ongoing relationships that turn an audience into a membership. This is a genuine professional community with real membership value, not a social channel or a comments section. You will own that layer end to end — feeding acquisition, deepening retention, and giving our published work a living, two-way counterpart. **Key responsibilities:** - Own the community strategy, membership model and growth. - Design and deliver the membership substance: exclusive events, expert-network access, members-only content and profile-raising opportunities for members. - Build and run the community platform and the operational rhythms — events calendar, engagement programmes and member communications — that keep it alive. - Partner with the Editor-in-Chief so that community and editorial reinforce each other, turning published work into convened conversation and vice versa. - Work with Customer Marketing and account management so that community drives advocacy, references and retention; and with Field & Partner Marketing so that it feeds acquisition and named-account relationships. - Measure community on membership growth, engagement and its contribution across the funnel (brand, influenced pipeline and retention). - Manage community and engagement team members, integrating existing alumni and engagement activity into the model. **Candidate Specification:** **Essential** - Proven community-building experience, ideally of a professional or membership community rather than social-channel management alone. - Strong events and relationship instincts, comfortable convening senior practitioners and leaders. - An understanding of community as a strategic asset that compounds across brand, acquisition and retention, with the ability to measure it accordingly. - Programme-minded and operationally strong, able to build repeatable engines and run a live calendar. - Collaborative by default, given how many functions this role connects. **Desirable** - Experience building or scaling a membership or professional community from an early stage. - Familiarity with community platform tooling and engagement measurement. - A network across the data, AI or technology community. **Company Benefits:** - Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme - 25 days holiday + Flexi bank holidays + 1 day off on your birthday - A day for volunteering - Enhanced Maternity and Paternity Leave - Health & Wellbeing allowance of up to £30 per month - Annual Summer and Xmas events - Company socials including everything from Cambridge College formals, pub nights to team building events - CPD Allowance alongside quarterly reflections to ring fence time for development and growth - Private medical insurance and cash plan - Holiday buy back scheme (up to 10 days p/a) - Employee Assistance Programme with a dedicated company counsellor **Background to our Organisation** We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era. We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of oppor…