Head of Business Operations, APAC

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Overview: You will play a pivotal role in evolving the Asia region’s operating model into a strong, future-focused foundation. This leader will oversee cross-functional programs spanning financial, operational, organizational, and technology-focused projects. By leveraging data analytics and sound judgment, you will deliver immediate results while steering strategic transformation for the medium and long term. You will also manage a team of project managers and data analysts to drive continuous improvement and ensure that the Asia region is positioned for the next chapter of the company’s growth. Key Responsibilities: Strategic Transformation & Evolution Drive the evolution of the Asia region’s operating model, establishing a resilient, scalable framework that supports long-term growth. Collaborate with senior leadership and regional stakeholders to shape strategic priorities, ensuring alignment with the overarching vision for the company’s “next chapter.” Continually assess market trends, emerging technologies, and best practices to adapt and refine the region’s structure, processes, and capabilities. Financial Management & Analysis Conduct financial analyses (e.g., cost-benefit, ROI) to validate project feasibility and return on investment. Partner with Finance teams to identify revenue-generating and cost-saving opportunities and enable data-driven decisions for regional stakeholders. Operational Excellence Lead initiatives to optimize workflows, standardize processes, and improve and standardize overall operational effectiveness across Asia. Establish key performance indicators (KPIs) and service-level agreements (SLAs) to measure the success of transformed processes and evolving operations. Project & Program Management Direct large-scale, cross-functional projects that underpin the transformation and evolution of the Asia region’s operating model. Define project scopes, timelines, and deliverables for project managers. Manage risks and remove obstacles to achieving tangible improvements. Data Analytics & Insights Utilize data analytics to shape transformation strategies, uncover optimization opportunities, and guide day-to-day decision-making. Oversee the creation and maintenance of dashboards, reports, and data models that support continuous improvement and predictive analytics. Champion the adoption of new data tools, technologies, and methodologies to drive innovation within the evolving Asia operating model. Organizational Leadership & Team Development Mentor and develop a team of project managers and data analytics professionals; nurture a collaborative culture that innovates with speed. Identify and address skill gaps, encouraging upskilling and professional growth to support the region’s evolving requirements. Foster a climate of knowledge sharing and best-practice exchange, empowering teams to drive the transformation agenda. Technology & Innovation Partner with tech teams to identify and implement technology solutions that enhance quality and scalability. Support the region’s adoption of platforms, tools, and processes that support the evolving operating model, ensuring seamless integration and user acceptance. Stakeholder…