Head Coach

**Classification:** Non-Exempt **Management Level:** Entry Level **Reports to:** Regional Head Coach **Summary/Objective** The Head Coach serves as the fitness leader and culture champion within their assigned studio, responsible for driving coaching excellence, member engagement, and business performance through effective leadership of the fitness team. This role oversees the full coach lifecycle, including recruitment, hiring, onboarding, scheduling, development, performance management, succession planning, and retention, while fostering a high-performance culture grounded in accountability, inclusivity, collaboration, and continuous improvement. The Head Coach partners closely with Studio Managers and regional leadership to align fitness operations with sales, retention, and overall business objectives. Through consistent observation, feedback, coaching, and development, this role ensures coaches deliver exceptional member experiences, execute the Orangetheory Fitness workout as designed, and embody the brand standards that drive member satisfaction and long-term loyalty. Utilizing strong business acumen, analytical thinking, and data-driven decision-making, the Head Coach monitors key performance indicators, identifies opportunities for operational and team improvement, and implements strategies that enhance coach effectiveness, member retention, studio utilization, and revenue growth. This role is accountable for maintaining fitness excellence, executing company initiatives, and ensuring consistent delivery of the Orangetheory Fitness experience across all classes and member touchpoints. As the primary fitness subject matter expert within the studio, the Head Coach leads by example, develops future coaching talent, and creates an environment where both team members and members can thrive. This position reports directly to the Regional Head Coach or Regional Fitness & Retention Manager. **Essential Functions** *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* **Team Member Experience** - Lead a minimum of 15 Orangetheory Fitness classes per week while delivering an exceptional member experience and modeling Orangetheory coaching standards. - Provide day-to-day leadership, guidance, and support to the coaching team to ensure consistent execution of fitness standards, member experience expectations, and company initiatives. - Conduct regular class observations and coaching conversations to provide feedback, support development, and reinforce accountability. - Assist with coach recruitment, onboarding, training, scheduling, and retention efforts. - Foster a positive, inclusive, and high-performing team culture that promotes engagement, collaboration, recognition, and professional growth. - Establish clear expectations and support coach performance through ongoing communication, coaching, and development. - Partner with Studio Managers and regional leadership to support studio goals, member retention, and operational success. - Champion a member-first mindset by modeling exceptional customer service and ensuring consistent delivery of the Orangetheory Fitness experience. - Support the implementation of new programs, initiatives, and operational changes within the studio. - Demonstrate OT Group Holding's (OTGH) leadership principles while maintaining compliance with Orangetheory Fitness standards, policies, and procedures. - Understanding of and commitment to exceptional customer service and the core values at OTGH. **Financial Performance** - Support studio performance goals by delivering exceptional member experiences that drive member engagement, retention, and class utilization. - Monitor fitness-related performance metrics and partner with Studio Managers to identify opportunities for improvement in coach performance, member participation, and overall studio success. - Support membership growth and retention efforts through member relationship building, ref…