Head Banker- Kingsbury

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our **Kingsbury** team as: **Head Banker** **This opportunity may be perfect for you if you have experience in:** **>** Excellent Customer Service **>** Transaction Accuracy & Cash Handling **>** Digital Proficiency **>** Problem Solving **About this position:** As a Head Banker at our**Kingbury**office, you serve as the key frontline leader responsible for delivering an exceptional customer experience while overseeing teller line operations and daily branch activity. This role combines advanced customer service, operational oversight, problem solving, team support, and guidance to ensure efficient, accurate, and compliant service delivery. The Head Banker acts as a primary resource for both customers and team members on the teller line, resolving complex inquiries, ensuring accurate teller and branch cash limits, supporting transaction processing, maintaining operational integrity, and providing guidance to ensure adherence to policies, procedures, and regulatory requirements. In addition, the Head Banker fosters strong customer relationships by identifying needs and recommending appropriate products and services. This role also supports branch performance by contributing to sales and referral goals, while assisting with account opening, wire processing, ordering debit cards, and other customer transactions as appropriate. **Essential Job Functions:** > Processes transactions accurately and efficiently; follow proper cash handling procedures; balance cash drawer and adhere to established cash limits, buying and selling currency from the vault > Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs > Identifies opportunities to provide additional products or services and generate client referrals > Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies > Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures > Performs daily reconciliation and maintenance for the ATM and process night depository bags under dual-control as assigned > Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety > Provides key support to the Banker I and Banker II, by serving as a peer mentor and subject matter expert for complex customer service inquiries and transactions > Prepares and submits, assigned, monthly reporting; ensures reports and logs are completed on time > Opens basic customer accounts, such as checking and saving, and orders debit cards as appropriate > Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures **What you will need to thrive in this role:** In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: **Education/Certifications:** > Associate’s degree or equivalent experience preferred > 3 years of experience in banking, customer service, cash handling, or retail sales preferred **Skills/Knowledge:** > Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus > Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor > Strong attention to detail and probl…