Hardware Product Manager

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for a Hardware Product Manager to own and evolve the hospitality or retail hardware portfolio and end-to-end merchant experience (choose, buy, receive, set up, operate, replace), ensuring the right form factors exist, work reliably, and ship profitably across regions. What you’ll be responsible for - Own the hospitality or retail hardware portfolio end-to-end—what we sell, where we sell it, and how it evolves over time (launch → scale → lifecycle management → deprecation). - Define and land a multi-quarter roadmap aligned to the broader Hardware strategy, manage dependencies, and drive delivery to measurable outcomes. - Lead new initiatives through the full lifecycle: discovery → PRDs/requirements → vendor selection → validation/testing → launch → iteration and in-field support. - Spend time with merchants (owners/managers/staff) to uncover workflow friction and translate insights into roadmap priorities. - Drive supplier accountability across feature set, quality, cost, and lead times, using field signals (RMAs/tickets) to close the loop on corrective actions. - Lead by influence teams across Product, Design, Hardware Ops, Support, GTM, Finance, and Legal to execute launches cleanly and improve portfolio profitability. What you’ll be bringing to the team - 5+ years as a Product Manager in a hardware or hardware-enabled SaaS environment (devices/peripherals/accessories), with at least 1–2 launches shipped end-to-end - Demonstrated ownership of the full hardware lifecycle: Discovery → Requirements → Selection → Testing→ Launch → Iteration → Deprecation - Direct experience Hospitality workflows: Payments, POS, Mobile POS, Kitchen Display Systems, Kiosk, Networking - Cross-functional leadership across Product, Design, Ops/Supply Chain, Support, GTM Who you are - Extreme ownership: the ability to work autonomously, takes initiative and assumes responsibility when “grey” areas are present - Product sense: the ability to use merchant empathy and engagement, gains insights that converts into an impactful product spec - Data-driven decision making (unit economics, cohort analysis) - Excellent communicator, ensures all stakeholders remain updated without prompting - Bias for measurable outcomes - Practical understanding of hardware constraints (manufacturing, reliability, packaging, compliance) - Strength to challenge the status quo What’s in it for you? Come live the Lightspeed experience... - Lots of autonomy, flexible work culture and the option of fully remote work - Genuine career opportunities in a company that’s creating new jobs every day - Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback - Work in a team big enough for growth but lean enough to make a real impact - Development of very high traffic products, used at the global scale - Opportunities to learn and expand your skill set - Become a valued part of the diverse and inclusive Lightspeed family … and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry: - Lightspeed equity scheme (we are all owners) - Flexible paid time off policy - Extended Healthcare benefits - Health and wellness benefit of $500 per year - Paid leave and assistance for new parents - Mental health online platform and counseling & coaching services - Volunteer day #LI-JR2 👋 Bonjour et bienvenue! Vous êtes actuellement à la recherche d’une nouvelle opportunité? Ou vous explorez simplement le marché? Dans les deux cas… vous êtes peut-être au bon endroit! Nous recherchons un.e spécialiste de la qualité matérielle pour prendre en charge et bâtir le système de qualité de l’écosystème matériel de Lightspeed — terminaux de paiement, imprimantes, équipements réseau, tablettes et accessoires de point de ve…