Hampton Inn Pennsville Front Desk Agent/Housekeeper PT

### **Part-Time Hybrid Housekeeper / Front Desk Agent** ### Position Summary: Delco Development is seeking a reliable, customer-focused team member to serve in a dual-role capacity as both a Housekeeper and Front Desk Agent at Hampton Inn Pennsville. This hybrid position plays a vital role in ensuring exceptional guest experiences by maintaining clean, comfortable guest rooms and providing outstanding service at the front desk. The ideal candidate is energetic, detail-oriented, and enjoys working in a fast-paced hospitality environment while delivering exceptional guest service. ### Essential Duties and Responsibilities: #### Housekeeping Responsibilities: - Clean and service guest rooms according to Hampton Inn brand standards. - Change linens, make beds, and replenish room amenities. - Clean bathrooms, vacuum carpets, dust furniture, and sanitize surfaces. - Maintain cleanliness of public areas as assigned. - Report maintenance concerns and safety hazards promptly. - Ensure housekeeping carts and storage areas remain organized and stocked. - Follow all hotel safety and sanitation procedures. #### Front Desk Responsibilities: - Greet guests with a friendly and professional demeanor. - Check guests in and out efficiently using hotel management systems. - Answer phone calls and respond to guest inquiries. - Process reservations, room assignments, and guest requests. - Handle cash, credit card transactions, and daily balancing procedures. - Assist guests with directions, local recommendations, and hotel information. - Resolve guest concerns professionally and escalate issues when necessary. ### Qualifications: - Previous hotel, housekeeping, customer service, or front desk experience preferred. - Strong communication and interpersonal skills. - Ability to multitask and adapt to changing priorities. - Basic computer skills and ability to learn hotel software systems. - Must be able to work independently and as part of a team. - Reliable transportation and punctual attendance required. ### Physical Requirements: - Ability to stand, walk, bend, lift, and carry up to 30 pounds. - Ability to remain active for extended periods. - Capability to perform cleaning duties throughout the hotel. ### Benefits: - Competitive hourly pay - Flexible scheduling - Hotel employee discounts - Opportunity for growth within the hospitality industry ###