H5020 GENERAL STORE STOCKER/SUPERVISOR

**Position Title:** Stocker/Supervisor **Reports To:** General Manager, Manager, Assistant Manager **Supervises:** N/A **Summary of Position** The stocker/supervisor is responsible for ensuring the store operates smoothly, shelves remain fully stocked, and inventory processes are completed accurately and on time. The stocker/supervisor will support the daily store operations, assists the management team, and helps maintain an organized customer-friendly shopping environment. **Key Responsibilities and Performance/Behaviors** - **Ability** - Can explain and demonstrate Hospitality Behaviors and Performance Standards. - Understands where to get the information needed to complete tasks to standard. - Can explain and demonstrate technical skills used to complete tasks to standard. - Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. - Understands how to take ownership of problems and solve them when solutions may not be available. - Can explain how to request help from others when needed to complete task or goal. - Has complete knowledge and can tell others of IMGR&C products and services. - Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. - **Performance** - Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists. - Responds to obstacles; finds new ways to reach desired end results. - In absence of guidance, acts and takes charge to respond to guest or internal customer needs. - Responds to change by quickly applying talent and skills in a positive way to succeed. - Supports achievement of Quality Goal; “Do it right the first time.” - Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. - Makes suggestions to improve performance. - **Behavior** - Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). - Approaches all activities with enthusiasm and encourages enthusiasm from others. - Chooses a positive approach in all situations. - Respects individuality of others; continues to communicate in order to work together. - Speaks positively about guests, other team members and our business in all situations on and off property. - Treats other with respect in all situations. - **Service** - Serves others. - Identifies and can communicate needs of guests and others. - Takes quick action to serve others in a way that meets/exceeds their needs. - Identifies ways to improve individual or team’s service to others. - Provides service outside job responsibilities if needed to help resort succeed. - Takes ownership of guest problem(s) until it is solved. - **Professionalism** - Meets IMGR&C Appearance standards. - Professionally supports IMGR&C reputation and image in all situations, on and off property. - **Attendance** - Meets IMG&C policy for attendance. - Informs supervisor of future absence as far in advance as possible. - **Communication** - Provides information others need to succeed, in time for them to use it. - Ensures that all shifts are provided with the necessary information to facilitate their success. - Listens to others without interruption; acts on their feedback when possible. - Asks questions to better understand expectations of others. - Reports all guest complaints and compliments to Supervisor or Manager. - Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. - **Team Work** - Puts Success of team ahead of personal success. - Helps other team members succeed without being asked. - Takes action to resolve conflict between individuals. - Helps all departments achieve success. - Offe ideas to increase team success and guest satisfaction to Supervisor or Manager. - Does whatever is necessary to help department and r…