H&M Store Manager - Diamond Center

## Job Description ***About the Role*** As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store’s strengths, opportunities, and competitors. You’ll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits. ***A Day in the Life*** Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities\* ***Customer Sales & Profit*** - Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies - Represent yourself and the H&M brand positively during all customer interactions - Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results - Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products - Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives - Schedule to budgeted hours plan in line with sales budget and commercial activities - Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges - Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge - Manage store maintenance in a cost-efficient way - Ensure all admin routines for both people and operations are handled in a correct way ***Fashion & Trend Awareness*** - Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc - Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions - Ensure good understanding of the local area of your store, customers, competition, and fashion trends ***Team & Development*** - Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team - Complete performance evaluations and succession planning to support business needs & team - Retain and share your knowledge and skills with your team - Strong collaboration with Area team and store leadership team including VMs - Ensure excellent communication & professionalism - Responsible for the teams planning & scheduling - Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc - Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed - Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development ***Retail Operations/ Visual & Commercial Execution*** - Ensure a clean and tidy sales floor and back of house. - Ensure high fashion quality, visual and commercial product presentation, with great garment care. - Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues - Responsible for & supports with the daily opening & closing of store routines and processes - Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology provided - Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc) - Secure a strong balan…