H&M Sales Advisor - Red Cliffs Mall

## Job Description **About the Role** As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. **A Day** **in the Life** Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities\* ***Customer Sales & Profit*** - Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service - Willingness to engage and have conversations with customers to provide excellent service - Guide customers through our fashion trends, stories & products in all areas of the store - Ability to effectively promote and sell our products to customers - Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives - Representing yourself and the H&M brand positively during all customer interactions - Support with commercial or operational actions to reach sales targets with store management team **General Information** ***Fashion & Trend Awareness*** - Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. - Use your product & fashion knowledge to share relevant information to customers ***Team & Development*** - Retain and share your service, fashion and store operations knowledge and skills with colleagues - Follow all procedures, routines, and legal requirements in all areas of the store - Give & receive feedback with your colleagues to learn, develop & support each other - Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development ***Retail Operations/ Visual & Commercial Execution*** - Complete full garment cycle from unpacking and refill to steaming and ensure good garment care - Operate fitting room and checkout areas according to best practice & processes - Contribute to a clean and tidy sales floor and back of house (including stockrooms) - Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines - Ensure good stock levels with replenishment routines on sales floor - Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) - Support with opening and closing of the store - Following all H&S guidelines and legal requirements applicable to role and responsibilities ## Qualifications **Who** **You Are** - As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. - Motivated by giving customers a great experience. - You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented. - You should also enjoy working in a collaborative and dynamic environment. - You have sales experience working in a dynamic and collaborative environment that you can apply to your role - Experience working with customer service in fashion, retail or other service-related industries **Why** **You'll Love Working at H&M** - We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability - We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years - You'll have access to our Colleague Resource Groups (CRGs) to find community a…