Guest Services Attendant

**Description** The Guest Services Attendant is responsible for creating exceptional customer service experiences. Responsibilities include selling and/or verifying memberships through POS system, providing information, and answering questions about available programs. **Duties and Responsibilities:** - Provide great customer service to the community; see that all customers, clients, and members are given prompt and courteous service. - Must be able to handle cash, make change and operate the POS system. Will assist customers, clients, and members according to established procedures. - Receive and handle incoming telephone calls, visitors, and emails in a friendly and businesslike manner. Direct calls to appropriate program/staff in a timely manner. - Efficiently process memberships of all types. - Manage the voicemails that come in and return calls promptly. - Maintain progressive knowledge of all programs and facilities. - Process new memberships and complex changes to memberships independently. - Facilitate high level conflict resolution and customer engagement with a positive outcome. - Able and confident to work independently for open and closing shifts. - Be responsible for maintaining the orderliness and cleanliness of the Point of Sale (POS) stations and kiosks. Keep sales area clean and neatly arranged at all times. - Secure the POS area at the open and close of shift. - Open and close tills. - Responsible for downtime tasks assigned in system. - Address open cases created by members and other staff. - Be able to complete full data entry for membership and program sales. - Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process. - Review and process scholarship applications and provide approval or denial. - Provide administrative support to include filing, data entry and mailing. - Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration. - Observe all safety rules and regulations. - Attend staff meetings and trainings as assigned. - Provide referral information to meet individual and family needs. - Maintain confidentiality. - Other duties as assigned. **General Qualifications and Proficiencies:** - High school diploma or GED equivalency. - Previous cashier and/or customer service experience helpful. - Computer software application experience helpful. Ability to use new software programs with basic training. Proficient typing skills. - Consistent attendance, accountability, and positive attitude a must. - Ability to communicate effectively with clientele and staff. - Demonstrate the ability to relate positively and energetically with staff, clients, members and customers. - Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff. - Must be able to work independently, with minimal supervision. - Must have command of the English language and possess excellent verbal and written communication skills. - Thrive in a team-oriented environment. Be a team player. - Ability to work in a fast-paced environment and maintain poise under pressure. - Excellent telephone skills. - Ability to empathize and communicate with low-income and vulnerable people. - Knowledge of Salvation Army policies and procedures helpful. **Physical Requirements:** - Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. - Ability to grasp, push, pull objects such as files, file cabinet drawers and reach overhead. - Ability to operate telephone and desktop computer. - Ability to lift up to 40 lbs. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to s…