Guest Services Attendant II

**OVERVIEW**Responsible for daily Guest Services operations, specifically the use of system software to process admission, membership registrations and point-of-sale transactions. Greets and responds to members and visiting guests in a friendly, professional, knowledgeable and efficient manner. Must be comfortable learning a variety of computer programs and have the technical skills needed to help manage a large membership database, process financial transactions and complete end-of shift balancing reports. Committed to delivering a legendary customer service experience to all guests across the Greenway, whether at our front desk, a welcome station, special events or programming. Some evenings and weekends required. Commitment of 16-24 hours per week preferred. **KEY FUNCTIONS** - Greets guests and provides excellent customer service in a tactful, professional and pleasant manner; in person, over the phone and via email - Verifies membership status (visiting members); encourages and sells new/renewed memberships - Knowledgeable on all Greenway membership options and benefits; able to communicate those effectively to guests - Disseminates information on all ASC Greenway policies, procedures, programs, scheduled events and activities - Provides walking and van tours to prospective and existing members - Assists with a variety of administrative tasks related to memberships, data management and constituency records upkeep - Maintains work areas and lobby area in a clean and organized manner - Operates computer software to process memberships, program registrations and point-of-sale transactions - Performs opening and closing cash procedures in an efficient and orderly manner; utilizes proper cash handling processes - Communicates any problems, concerns, or suggestions to supervisor in a professional and timely manner - Opening staff responsible for completing facility walk-through before open for business; reports any facility needs - Closing staff responsible for shutting down computer workstations and locking all exterior doors - Assists in inventory management - Other duties as assigned **THE LSC WAY** Our Culture is a top priority. As part of our commitment to culture, we have written a number of ‘Fundamentals’ called The LSC Way that are traits we value in our daily activities. The fundamentals that are critically important to this position are: - Deliver legendary service - Be a fanatic about response time - Pay attention to the details - Communicate to be understood - Walk in our customers’ shoes **KNOWLEDGE, SKILLS and ABILITIES** - Knowledge of customer service standards - Excellent written, verbal and interpersonal communication - Strong critical thinker and creative problem-solver - Proficient in Microsoft Office Suite and willingness to learn databases - Detail-oriented with ability to manage multiple tasks on tight timelines - Strong organizational and time-management skills - Team player with an ability to interact with diverse population, both internally and externally - Reliable, dependable, professional and trustworthy - Ability to function effectively under stress-related factors consistent with the position - Blackbaud experience preferred - Ability and willingness to be trained on new techniques and jobs **MINIMUM QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or/ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - College degree or working towards degree in relevant field preferred or equivalent experience in the customer service field - Previous cash handling experience preferred; will train - First aid/CPR certifications; will train **REPORTING TO THIS POSITION** No supervisory responsibilities **PHYSICAL REQUIREMENTS** Must be able to exert up to twenty pounds of force occas…