GUEST SERVICES AND EVENTS TEAM MEMBER

**Iron Peak Sports & Events, LLC** *LOCATION: Hillsborough, NJ* **DEPARTMENT: OPERATIONS** **REPORTS TO: DIRECTOR OF OPERATIONS** **STATUS: PART-TIME** **ABOUT THE COMPANY:** Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hillsborough, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Iron Peak Sports & Events is the epicenter for positivity for our community. Our facility is a celebration of finding out who you are and empowering you to be you best self. At Iron Peak we want you to find camaraderie and a sense of belonging. In addition, we believe in finding joy in unexpected places, and cherishing defeats by making them successes. We are the pinnacle of sports, events, and entertainment. **POSITION SUMMARY:** The Guest Services and Events Team Member provides the first point of contact for all guests. The Guest Services & Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. **PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:** **GUEST SERVICES:** - Greet guests and provide information and way finding as needed - Provide courteous and friendly first-in-class service to all guests - Register guests and process payments for leagues, camps, clinics, drop-in, etc. - Be knowledgeable about facility programs (format, pricing, meeting dates/times) - Operate multi-line phones - Record waivers and event information - Record event scores (tournaments/leagues) and print game sheets on a daily basis - Maintain confidentiality and discretion with guest and Team Member information - Professionally resolve guest concerns and complaints and/or direct to appropriate Manager - Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness - Know and enforce the venue policies and procedures - Complete special projects, daily assignments, and other duties as assigned - Parking Attendants (as needed): Direct facility traffic, collect fees and monitor parking passes, barricade organization, facilitate disabled access, report suspicious behavior **EVENTS:** - Assist with scheduling and coordinating facility events and parties - Ensure all event details are executed as planned and tracked with detail invoices created, payment collected, supplies ordered, waivers collected, food orders, party bags, etc. - Communicate clearly and timely with Management and staff to ensure proper setup, coordination of activities, and cleanup all events - Maintain inventory system - Adhere to event manual for processes, procedures, curriculum, and standards - Ensure guest satisfaction and a high level of service via timely and clear communication regarding logistics and details - Assist community field marketing efforts toward program growth - Coordinate with Business Development & Events Director to make sure event bookings are entered and invoiced in POS platform, and any changes are updated accordingly - Refresh and distribute event flyers in facility, and cross market as appropriate - Support social marketing strategy to ensure optimal event promotion **MINIMUM QUALIFICATIONS:** - Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary - Excellent communication skills, both verbal and written - Ability to maintain focus in a high-volume, fast-paced environment - Must have excellent guest service skills - Must be detail-oriented and have outstanding organizational skills - Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations - Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members - Must work well with others - Must take p…