Guest Services Agent

# Guest Services Agent **Location:** Warren Street Hotel, New York, NY At Firmdale Hotels, we believe every guest interaction creates an opportunity to deliver exceptional hospitality. We are seeking a warm, polished, and service-driven **Guest Services Agent** to join our Concierge team at Warren Street Hotel. This position is ideal for someone who enjoys engaging with guests, thrives in a fast-paced luxury environment, and takes pride in creating memorable experiences from arrival through departure. ### What You'll Do As a Guest Services Agent, you will: - Welcome guests with genuine warmth and professionalism. - Manage guest check-in and check-out while ensuring billing accuracy as needed. - Assist guests with luggage and escort them to their guestrooms. - Provide personalized recommendations for dining, entertainment, transportation, and local attractions. - Coordinate restaurant reservations, transportation, and other guest requests. - Answer incoming telephone calls and respond promptly to guest inquiries. - Promote hotel amenities, services, and Firmdale Hotels properties. - Maintain accurate guest information and reservation records. - Work collaboratively with the Front Desk, Concierge, Housekeeping, Valet, and other hotel departments to deliver seamless service. - Create memorable guest experiences through thoughtful, personalized hospitality. ### What We're Looking For - Previous experience in luxury hospitality, Front Desk, Guest Services, Bell Services, or Concierge preferred. - Outstanding communication and interpersonal skills. - A polished, professional appearance and positive attitude. - Strong organizational skills with the ability to multitask in a fast-paced environment. - Passion for delivering personalized luxury service. - Knowledge of New York City dining, attractions, shopping, and transportation is highly desirable. - Ability to lift and transport guest luggage (up to 50 pounds). - Flexible availability, including weekends and holidays. ### Technical Skills Experience with the following systems is preferred: - OPERA Property Management System (PMS) - ALICE Guest Services Platform - Valet Manager - Sharry App - OpenTable - Resy - SevenRooms - Microsoft Outlook and Microsoft Office Suite ### Why Join Firmdale Hotels? Firmdale Hotels is internationally recognized for its distinctive design, personalized service, and award-winning hospitality. Our people are at the heart of everything we do, and we are committed to fostering a supportive, inclusive, and engaging workplace where team members can grow and succeed. We offer competitive compensation, excellent benefits, training and development opportunities, and the chance to be part of one of the world's most respected luxury hotel brands. If you are passionate about hospitality and enjoy creating exceptional guest experiences, we would love to hear from you. **Apply today and become part of the Firmdale Hotels team.**