Guest Service Representative

The Guest Service Representative will promote WOW Carwash in and around the communities in which they reside. They will focus on creating Guest loyalty, increasing and managing monthly memberships, supporting and expanding fleet services, and ensuring a positive and enduring relationship with the community. A Guest service-focused mindset and proactive attitude are key for this role **As part of our team, your duties will include: (Duties and Responsibilities)** - Increase Guest satisfaction by cultivating and maintaining Guest relationships. - Use strong interpersonal communication skills to engage with Guests and address concerns. - Manage monthly memberships, including renewals, upselling, retention, and reducing churn. - Proactively reach out to Guests to address retention opportunities and identify membership solutions. - Identify and pursue new fleet account opportunities through community outreach and business development. - Manage existing fleet accounts, including onboarding clients, ensuring high satisfaction, and addressing fleet-related inquiries. - Coordinate fleet membership updates, resolve issues, and manage billing details. - Respond appropriately (phone, email & social) to Guest comments, concerns, and suggestions. - Ensure that each Guest receives a WOW Carwash best-in-class service experience. - Act as a WOW Carwash expert when educating about our products and services, including membership tiers and fleet options. - Use effective negotiating and sales tactics to retain memberships and secure fleet agreements. - Communicate any equipment deficiencies observed or reported. - Report when loading procedures and safety guidelines are not adhered to. - Be a WOW Carwash Ambassador by holding self to WOW standards during all interactions while representing the company, over the phone or via written communications. - Convey and be knowledgeable of the brand pillars: Advanced Technology, Environmental Dedication, and Social Engagement. - Assist the Guest Relations Manager with inventory management. Along with strong Team focus, we encourage participation in problem solving, thinking outside the box, creating innovative ideas to create a healthy and productive environment. #INDWCW1 **The ideal candidate for this position will possess the following traits: (Qualifications)** - High school diploma (or GED or high school equivalence certificate). - Good telephone manner to enhance relationships with Team Members and Guests. - Outgoing and friendly to provide a high level of service. - Dependable and punctual. - Strong understanding of the services offered, including membership plans and fleet programs. - Exceptional attention to detail. - Basic computer skills. - Bilingual Required ***Why WOW Carwash?*** - Paid Time Off - Advancement opportunities - 401(k) with Employer match - Medical and dental plans for eligible Team Members - Short and long-term disability plans - Fitness reimbursement - Free car washes **Physical demands:** Prolonged periods sitting at a desk and working on a computer. **Job Type:** Full-Time/ Non-Exempt **Compensation:** $16.00 Hourly Over the years, we have provided the best experiences possible to our Team Members and guests. WOW Carwash has been officially recognized as “Best Carwash in Las Vegas”, for the seventh year in a row, by the Las Vegas Review Journal’s “Best of Las Vegas” awards. WOW Carwash is an equal opportunity employer and does not discriminate based on age, sex, gender, sexual orientation, disability, or any other protected class. Employment is at-will and may be terminated by either party without cause.