Guest Service Representative (Part Time)

## Location : Name Sheboygan ## Position Type Part-Time ## Company Overview ## ABOUT FESTIVAL FOODS: **We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.** **At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.** ## Job Summary **Join our Festival Foods team as a Part-Time Guest Service Representative!** **Job Title: Guest Service Representative (GSR) Reports to: Guest Services Manager** Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you’ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference. ## Job Description **What You’ll Do:** As a Guest Service Representative, your responsibilities will include: - **Provide Helpful Service:** Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. - **Lead by Example**: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations. - **Utilize Leadership Tools:** include but not limited to ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual - **Oversee Operations**: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality. - **Support**: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team. - **Monitor & Adjust**: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees. - **Maintain Staffing Levels:** Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand. - **Enforce Labor Laws:** Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines. - **Optimize Scheduling:** Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%. - **Communicate with Shift Managers:** Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes. - **Manage Lane Flow:** Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary. - **Track Attendance:** Utilize the GSR Shift Report to effectively communicate and document lateness or absences. - **Cart Management:** Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently. - **Honor Commitments**: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. - **Support the Team**: Other duties as assigned. **What We’re Looking For:** To succeed as a **Guest Service Representative (GSR)**, you should have: - **Strong Leadership**: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment. - **Problem-So…