Guest Service Representative -Joy Creator

**Benefits:** - Employee discounts - Opportunity for advancement - Vision insurance - Dental insurance - Flexible schedule - Free food & snacks - Free uniforms - Health insurance - Competitive salary - Training & development The Nothing Bundt Cakes (NbC) Guest Service Representative/Joy Creator creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative/Joy Creator is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. **Accountabilities/Duties:** - Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. - Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. - Suggests additional merchandise, including candles, and cards, to complete a unique celebration. - Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. - Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. - Replenishes retail merchandise and cake display case to ensure a strong visual presentation. - Assists the Crafter in preparing cake decorations and packaging supplies as needed. - Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. - Maintains a consistent work attendance and punctuality record. **Core Values and Competencies:** - **Servant’s Heart** - Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. - Keeps the good of the team or guest ahead of personal interests or gain. - Displays humility and empathy in interactions with others. - **Spirit of a Champion** - Demonstrates pride in responsibilities, an intense drive and a passion to succeed. - Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. - Operates with a strong sense of urgency and adheres to NbC brand standards. - **Genuine Connections** - Projects warmth, enthusiasm, and optimism that attracts others. - Builds positive, productive relationships with all team members. - Listens actively and communicates openly, clearly and respectfully. **Knowledge, Skills, and Abilities:** - Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. - Enjoys interacting with diverse people and excels at providing a superior guest experience. - Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. - Is diligent, organized and self-motivated. - Has the ability to understand and carry out oral and written instructions and request clarification when needed. - Is comfortable with new technology and has the ability to operate a point-of-sale system. - Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. - Has the capacity to stand for extended periods of time and work in a fast-paced environment. **Education, Certifications and Work Experience Requirements:** - Applicants must be 16 years of age or older. - While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store…