Guest Service - Bellperson - Full Time

Overview: Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all Hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all Hotel services and amenities. To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations. Responsibilities: Use friendly and appropriate expressions when engaging guests Be fully acquainted with the different points of interest Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms Ensure that the public areas, bell closet are maintained, clean and tidy Follow-up with guest complaints to ensure that any problems are resolved Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area Utilize bell carts effectively and with caution Ensure the floor is covered 100% of the time, including the Front Desk Direct guests to the Front Desk or meeting rooms Call taxis and/or shuttle for guests as needed Assist, retrieve and load luggage for guests Notify the Front Desk and Guest Services of VIP arrivals whenever possible Engage in conversation with as many guests as possible Attend all designated staff meetings and training sessions Complete all tasks assigned by manager Aid guests in locating other areas of the hotel (walk them to destination if possible) Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications: Excellent customer service skills Must have strong communication, presentation, training and organizational skills Maintain a professional business appearance, attitude and performance Must be able to work a flexible schedule including weekends and holidays Candidates must be able to speak fluent English Previous customer service is required Previous hotel experience is preferred