Guest Service Ambassador

**Help Deliver the Kalahari Experience** At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort. As a family-owned company, our Promise is simple: **Lead with Love**. This means caring deeply for our guests, associates, communities, treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with Charity: Water, we’re also committed to bringing clean water to one million people in Africa. **Open Interviews Monday through Friday from 12pm - 4pm. Stop by the Front Desk or Human Resources office.** **Email Jmoreno@kalahariresorts.comto set up an interview.** **Guest Service Ambassador** Kalahari Resorts & Conventions is seeking a **Guest Service Ambassador.** In this role, you will need a friendly and enthusiastic attitude to help guests during their check-in, stay, and check-out. Ensuring each person leaves with memories that last a lifetime. Your role will be key in delivering top-notch service and making every guest’s experience truly exceptional. As part of our leadership team, you’ll embody our Promise to **Lead with Love** guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari. **Key Responsibilities** - Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. - Participate as a team and use core values and service expectations listed in the Kalahari Promise daily. - Answer guest inquiries about resort services, facilities, restaurants, transportation, and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. **Why You’ll Love This Job:** - Opportunities for career growth and development! - A fun, energetic work environment with prizes, games, and team events. - Flexible full-time or part-time hours are available year-round. - Commission Structure **What We’re Looking For** - Must be computer-savvy and eager to provide excellent service to guests. - No experience necessary. We will train the right person with the right attitude, personality, and drive. - A leadership style rooted in collaboration, respect, and service to others. **A Sampling of Our Benefits** Our team enjoys a comprehensive benefits package, including: - Career growth opportunities with promotion from within - 401(k) matching, paid time off, and holiday compensation - Health, dental, and vision coverage for full-time associates - Employee appreciation events, discounts, and perks at all resorts - Education assistance programs to help advance your career **Be Part of Something Extraordinary** At Kalahari, we believe the best leaders **Lead with Love** because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by *Forbes* as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by *USA TODAY* as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. **|** Wisconsin Dells, WI **|** Sandusky, OH **|** Pocono Manor, PA **|** Round Rock, TX **|** Spotsylvania County, VA | **Kalahari Resorts & Conventions is an Equal Opportunity Employer.**