Guest Service Agent

Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism. Team Member Benefits: - Medical, Dental and Vision - Employer Paid Life Insurance - Other Supplemental Benefits - Employer Matched 401K - Hotel Room Discounts across multiple brands - Enhanced paid vacation, sick time and holiday pay Essential Job Functions: - Greet, register, and assign rooms to guests of the hotel. - Verify customers' credit and establish payment method. - Make and confirm external reservations for dinner, entertainment, and transportation. - Compute bills, collect payments, and make change for guests. - Answer hotel phone and handle guest requests and inquiries. - Transmit and receive messages, using telephones or PMS system. - Deposit guests' valuables in hotel safes or safe-deposit boxes. - Perform bookkeeping activities, such as balancing accounts. - Serve food and beverages to guests, ensuring a positive dining experience. - Act as a private lounge host. - Practice safe work habits and use required safety equipment. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Perform other duties as requested by management. - High School diploma or equivalent preferred. - Previous customer service experience required or equivalent training. - Dynamic, engaging and passionate personality with the ability to multi-task - Work schedule varies and may include working on holidays, and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching. Job descriptions and responsibilities are subject to change depending on business needs.