Guest Service Agent

**Summary**: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay. **Key Responsibilities:** - Greet and register guests, assign rooms, and process payments - Handle reservations, incoming calls, messages, and guest inquiries - Provide local area information and assist with dining, transportation, and tour arrangements - Maintain accurate guest records and perform shift reports - Ensure all guest requests are addressed promptly and courteously - Promote hotel services using suggestive selling to maximize revenue - Follow service standards, dress code, and safety procedures - Assist with front desk operations, including PBX and reservationist duties as needed - Create a welcoming environment through professional communication and attention to detail