Guest Service Agent Hampton Inn & Suites Isla Verde

As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Guest Service Agent**, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ### Responsibilities Here's what you'll do during a typical day: - **Deliver a warm welcome:** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance - **Support efficient check-out:** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately - **Provide hotel and local knowledge:** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries - **Promote hotel services:** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue - **Delight our guests:** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications ### Qualifications **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality**. Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership**. A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact. ### About the Team **How We’ll Help You Thrive** At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including\*: - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) - Paid time off (PTO) – Recharge, relax, and take time for what matters most *\*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.* ### About the Company **Join an Award-Winning Workplace Culture** At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of [world-class brands](https://www.hilton.com/en/brands/)[,](https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$) and a company-wide commitment to providing the…