Guest Service Agent

As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our hotel, providing exceptional service to our guests and ensuring a seamless and enjoyable stay. You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a clean and inviting lobby environment. ## Responsibilities - Greet and welcome guests in a friendly and professional manner. - Assist with check-in and check-out procedures efficiently and accurately. - Respond promptly to guest requests and resolve any issues or concerns. - Handle phone calls, reservations, and provide information about the hotel and local area. - Maintain the cleanliness and orderliness of the front desk and lobby area. - Collaborate with other hotel departments to enhance guest satisfaction. ## Requirements - High school diploma or equivalent preferred. - Minimum of 1 year hotel/resort experience preferred. - Excellent communication and interpersonal skills. - Strong customer service orientation and a friendly, approachable demeanor. - Ability to handle multiple tasks efficiently and work well under pressure. - Basic computer skills and ability to learn hotel software systems. - Availability to work flexible hours, weekends, and holidays. ## Benefits - Hourly wage of $17.75-$17.75 paid bi-weekly. - Opportunities for career growth within the hospitality industry. - Friendly work environment and supportive team culture. - Employee discounts on hotel stays and services. - Medical, Dental and Vision Insurance - Optional supplemental insurance - 401(K) retirement plan - Personal and Vacation time - Free parking ## About the Company Hampton Inn Boston-Natick is part of the trusted Hampton by Hilton brand, committed to providing a welcoming and comfortable experience for every guest. Located in Natick, MA, we strive to deliver quality accommodations and exceptional customer service, making us a preferred choice for travelers to the Boston area. We are an Equal Opportunity Employer.