Guest Service Agent

Join Our Team at Hyatt Regency Aurora Denver Conference Center! Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk. Application Deadline Applications Accepted Until Position is Filled Hourly Rate $18.50 - $19.50 **About Us:** The Hyatt Regency Aurora-Denver Conference Center is a full-service hotel and conference venue located in Aurora, Colorado, near Denver. It is known for its modern accommodations, exceptional event spaces, and convenient location near the University of Colorado Anschutz Medical Campus and Denver International Airport. The hotel features 249 guest rooms and over 36,000 square feet of flexible event space, including a ballroom, meeting rooms, and outdoor event areas, making it a popular destination for business conferences, weddings, and corporate gatherings. Dining options include an on-site restaurant, a bar, and catering services for events. Guests also enjoy amenities such as a heated outdoor pool, fitness center, and shuttle services. With its proximity to downtown Denver, outdoor recreational areas, and major business hubs, the Hyatt Regency Aurora-Denver Conference Center is a preferred choice for both business and leisure travelers seeking high-quality accommodation and event facilities. **Why This Role?** Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent at the Hyatt Regency Aurora Denver Conference Center offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. **What’s In It for You?** Comprehensive Benefits: Medical, Dental, and Vision Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts Time Off: Vacation, Personal Days, and Holiday Pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more **Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:** - Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience. - Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records. - Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations. - Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies. - Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly. - Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans. - Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction. - Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS). - Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience. - Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity. **What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent:** - Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on deliveri…