Guest Relations Manager (Manhattan) - Conrad Singapore Orchard

A Guest Relations Manager supports all property operations, ensuring that the highest level of hospitality and service are provided. To assist in all ways to provide the highest degree of guest satisfaction a Guest Relations Manager is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the Conrad hotel and Hilton Group. **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently; you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As a **Guest Relations** **Manager**, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ### Responsibilities As the Guest Relations Manager, you will be responsible for performing the following tasks to the highest standards: - Ensure streamline communication with the team and guests and achieve consistent results. - To anticipate, in advance, all materials and supplies and ensure their availability. - To promote teamwork and foster a harmonious working climate. - To follow through and constantly update the restaurant/bar guest databases to be efficient and consistent in relation to regulars, whiskey club members and VIPs. - To ensure all communication with American Whiskey Club Members with regards to enquiries, and monthly reservation updates. - Overview of Menu and EDMs creation for special events - Update and maintain guest profile history. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us. - To ensure to keep up to date on Competition analysis by keeping track of happening in the city and calling competition on regular basis to update on promotion and pricing. - To take ownership of the Restaurant and Bar areas in all aspects, including taking guests’ orders and the service of Food & Beverage products. - To take full ownership of any reservation for groups, VIP and media. - To ensure proper procedures and maintenance in regard to guests’ correspondences, both in terms of inquiries and follow-up. - The ability to maintain and update computer files whenever needed, including standardized letters, latest menus, etc. - To discuss, in advance, any menu changes or daily specials with staff, ensuring knowledge of each - To handle and report any accident immediately, no matter how minor - To recognize and address potential intoxicated disruptive or undesired guests. - To effectively handle guest complaints and report to a manager of situation and resolution. - To respond properly in any hotel emergency of safety situation. - To coordinate and successfully perform the daily secondary duties. - To perform other tasks or projects as assigned by hotel management and staff. - To set up a proper procedure and maintenance with regards to par-stocks for all menus, beverage lists and wine lists. - To be fully aware of the reservation procedures and telephone techniques according to the Hilton standards. - To ensure that the telephone system is working properly at all times. - To respond properly in any hotel emergency of safety situation. - To perform other tasks or projects as assigned by the hotel management and staff. - To set up hostesses check lists (daily, weekly and monthly). - To create, compile and update Manhattan manual training. - To ensure stationary cost control. - To oversee and coordinate all arrivals and departures of special guests (VIPs, etc) - To manage communication between guests and staff. - To direct, coach and…