Guest Experience Maker/Butler (Japanese Speaking)

- Deliver personalized guest service in line with Six Senses' vision, values, and brand standards, with a focus on Japanese-speaking guests. - Carrying out villa inspection and set up the amenity for arrivals. Always respect the amenities policy and honor the guest’s benefits. - Perform check-in with full or brief orientation of the Resort and the villa depending on guest’s need. Perform check-out when the receptionist is busy. - Learn about the guest’s preferences, habits, hobbies through day to day interaction in order to delivery a tailor made service for the guests. - Providing a personalized service for the guest and monitor their satisfaction as a main key contact during their stay. - Stay up to date of guest’s daily activities to assist them and facilitate where needed. - Handling all guests’ requests are quickly and efficiently. Liaise with other departments to make sure all requirements of the guests are met. - Handling guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up. Ensuring extra attention on sunshine guests. - Be knowledgeable about the Resort and the island in order to carry informative interaction with the guests and make recommendation when necessary. - Ensure all reports are accurate and distributed in a timely manner. Guest updates are detailed and fully transferred to Opera system. - Ensuring correspondence is checked beforehand and guest is googled before arrival. Any special attention, email should be sent out to relevant departments and management. - Stay up-to-date with current information and data of the Resort products and services including villa types, rates, features and facilities, F&B outlets and promotions, spa and wellness activities and all other services - Suggesting creative ideas and initiatives to enhance guests’ experience. - Ensuring that all accounting and legal procedures are carried out in accordance with the resort policy. - Cross check with Gem Supervisor the villa allocation to ensure the villa is assigned in a most suitable for the guest base on their preferences and special requests. - Maximize room occupancy and use up-selling techniques to promote Resort services and facilities. - Always keep the hygiene and cleanliness of work area, equipment and material.