GTM & Customer Success Lead – AI Platform

Lumenci is seeking a **GTM & Customer Success Lead – AI Platform** to help launch, commercialize, and scale [iLumos.ai](https://ilumos.ai/) across law firms, enterprise corporations, and litigation funders. This is a hybrid, customer-facing leadership role that owns the customer journey from pre-sales discovery through onboarding, adoption, renewal, and expansion, while helping shape go-to-market strategy for a next-generation AI-powered patent intelligence platform. **About Lumenci** Founded in 2018, Lumenci is a premier intellectual property consulting firm specializing in patent litigation, expert witness testimony, and patent monetization for leading corporations and global law firms operating across the software, telecommunications, semiconductors, and emerging technology sectors. A key part of Lumenci’s model is the integration of deep technical expertise with litigation strategy. Our teams support high-stakes disputes by developing technical narratives, performing rigorous analysis, and partnering with world-class expert witnesses whose testimony shapes case outcomes in courts and arbitration forums worldwide. Headquartered in Austin, Texas, with offices in San Francisco, New York, and Gurugram, India, Lumenci delivers end-to-end support spanning technical analysis, expert strategy, valuation, and monetization execution. Our differentiated approach, which includes combining engineering depth, litigation experience, and operational rigor, has resulted in long-term partnerships with leading law firms and technology companies navigating complex IP disputes. Lumenci is backed by VSS Capital Partners (“VSS”) and Century Equity Partners (“CEP”). VSS is a private equity firm dedicated to investing in tech-enabled business services, healthcare, and education companies. Since 1987, VSS has managed eight private capital funds with aggregate committed capital of nearly $4 billion across 103 platform companies and over 600 add-on acquisitions. VSS’s investment in Lumenci was from VSS Structured Capital IV, L.P. (“VSS SC IV”), a $530 million fund which had its final closing in December 2022. CEP is a private equity firm headquartered in Boston, MA, that partners with companies seeking investments to support growth or fund acquisitions, partial buyouts, or recapitalization opportunities. **Employment Type:** Full-time, exempt **Work Arrangement:** Remote (possibility to work Hybrid from our Austin office) **Location:** US-based Remote This role may require approximately domestic travel for client meetings, internal strategy sessions, and product/market events. **Role Overview** Lumenci is seeking a GTM & Customer Success Lead – AI Platform to help launch, commercialize, and scale [iLumos.ai](https://ilumos.ai/) a next-generation AI-powered patent intelligence platform, across law firms, enterprise corporations, and litigation funders. This highly strategic, customer-facing role owns the full customer journey for iLumos, from pre-sales discovery and pilots through onboarding, adoption, renewal, and expansion. This role sits at the intersection of product, go-to-market, customer success, consulting services, and enterprise AI adoption, partnering closely with leadership to drive product-market fit and recurring revenue growth. Over time, this role will help define and build the GTM and customer success function for iLumos, including establishing repeatable processes and, as the business scales, participating in future team hiring and structure. You will work directly with the Vice President of Product, AI Platform & IP Intelligence and cross-functional teams to design and execute pilot programs, lead customer onboarding, drive AI-enabled workflow adoption, and convert successful usage into scalable commercial engagements. **Key Responsibilities** Pre-Sales, Pilots, and Commercialization - Partner with leadership on pre-sales discovery, customer qualification, and opportunity strategy for prospective iLumos customers. - Lead tailored p…