GTC Investor Call Center Specialist

**GENERAL DESCRIPTION OF POSITION** The GTC Investor Call Center Specialist is responsible for answering a large volume of incoming client calls and replies to client emails. **ESSENTIAL DUTIES AND RESPONSIBILITIES** 1. Answers a large volume of incoming calls and client queue call backs daily. 2. Replies to client email requests daily. 3. Researches client inquiries and provide solutions as required in a timely manner. 4. Troubleshoots and resolves basic technical problems over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner. 5. Processes fee payments and transaction fees by credit card. 6. Maintains awareness of all operational functions to provide proper support at all times. 7. Completes required BSA/AML training and other compliance training as assigned. 8. The ability to work in a constant state of alertness and in a safe manner. 9. Perform any other related duties as required or assigned. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. **EDUCATION AND EXPERIENCE** High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 7 to 11 months related experience and/or training, or equivalent combination of education and experience. **COMMUNICATION SKILLS** Ability to read and understand simple instructions, short correspondence, notes, letters and memos; ability to write simple correspondence. ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. **MATHEMATICAL SKILLS** Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs. **CRITICAL THINKING SKILLS** Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature. **REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS** Not indicated. **PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS** Not indicated. **SOFTWARE SKILLS REQUIRED** Basic: 10-Key, Accounting, Alphanumeric Data Entry, Programming Languages, Spreadsheet **WORKING CONDITIONS** Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable. **ENVIRONMENTAL CONDITIONS** The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. **PHYSICAL ACTIVITIES** The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. High diversity, low physical. Work activities which allow for considerable amount of diversity as an incumbent performs a variety of tasks. Such tasks might be performed from a given work area, or the individual may move about physi…