Grupo QuintoAndar | Strategy & Operations Manager - Marketplace

About Grupo QuintoAndar We are Grupo QuintoAndar, the largest real estate ecosystem in Latin America. Guided by a shared purpose of helping people love where they live, we have a diversified portfolio of brands and solutions across different countries in Latin America, covering all phases of the housing journey. We also have a Technology Hub in Portugal. We develop technology and innovation to transform and enhance the overall living experience. With the support of a world-class team of investors and advisors, including Kaszek, Qualcomm, General Atlantic, and SoftBank, Grupo QuintoAndar is currently valued at over USD 5.1 billion and continues to grow year over year. Here, you will work with top professionals in the market, in an environment that breathes innovation, collaboration, and high performance. To learn more about our story, visit: https://grupoquintoandar.com/pt/ . Location & Hybrid Work Model for hybrid positions Our team follows a “hybrid” model, requiring in-person attendance at our office located in São Paulo a week for month. Hiring Process Stages The stages of our hiring processes aim to assess your experiences and allow you to meet our teams and explore career opportunities. They are structured as follows: Screening; People interview; Hiring Manager interview; Live case; Stakeholder interview; Offer. About the Team As our Marketplace Operations team scales rapidly, we are looking for a Strategy & Ops Manager to help us grow faster and smarter. This is an individual contributor role focused on making sure our growth is scalable and results-driven: removing the operational friction that slows us down, identifying the conversion levers that move the needle, and building the systems that turn both into durable, compounding gains. This person will be responsible for two things: identifying where results are being left on the table, and building the systems that capture them. That means diagnosing conversion drop-offs and operational inefficiencies across our 3P Ops verticals and translating those diagnoses into concrete solutions: dashboards, automated workflows, structured processes, and scalable systems. The ideal candidate combines sharp analytical thinking with hands-on execution — not just identifying what's wrong, but building and deploying the solution. Responsibilities Operational Strategy & Execution Design, implement, and continuously improve end-to-end operational processes that support business scalability and customer success. Own critical workflows across service delivery, client support, and internal operations—driving efficiency, quality, and innovation. Balance immediate execution needs with long-term infrastructure planning to enable sustainable growth. Own the analytical understanding of our key operational funnels — identifying where volume, velocity, or quality are being lost across the full partner journey Process Design & Improvement Map current-state processes end-to-end; identify inefficiency, redundancy, and manual effort that can be eliminated or automated. Build or coordinate the build of automation solutions that reduce manual work and improve consistency — leveraging tools like Python, SQL, no-code/low-code platforms, APIs, or AI tooling as appropriate. Prioritize improvements based on operational impact and implementation feasibility. Partner with Product and Tech when solutions require engineering support Cross-Functional Collaboration Work closely with Product, Tech, Commercial, and BizOps teams to align operations with strategic goals and initiatives and enable end-to-end execution. Act as a strategic connector between functions to ensure speed, consistency, and clarity across all initiatives. Performance Management & Continuous Improvement Own the operational performance framework for 3P Ops: define metrics, set targets, and track progress identifying bottlenecks, anomalies, and root causes. Translate analytical findings into clear, structured recommendations — connecting operati…