Golf Customer Service Associate Outside - Aldeen Golf Club

## Overview Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members. ## Description | **Title** | Golf Customer Service Associate Outside | | --- | --- | | **Department** | Golf | | **Status** | Seasonal | | **Work Location** | Aldeen, Ingersoll, Sandy Hollow, and Sinnissippi Golf Courses | | **Reports To** | Golf Course Head Professional/Manager | | **Wage** | $15/hour | | **Length of Season** | March-November (length of season can vary depending on weather/course conditions) | | **Position Description** | Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members. | | **ROCKFORD PARK DISTRICT VISION, MISSION AND LEADERSHIP BY VALUES** | | --- | | Agency Vision | To be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve. | | Agency Mission | The Rockford Park District is in business to “help people enjoy life” by providing a quality park and recreation system. | | Vision & Planning System | The District aligns itself and all its resources to achieve its purpose, vision, mission, and priorities. This successfully drives the strategic plan, operational plans, and performance goals. | | Policy Management & Operations System | Every team member serves as an active contributor in the development of the team’s operational plan; develops job strategies and plans that support the team’s operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks. | | Leadership by Values System | Leadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative. While all team members share these essential values, our culture is enriched by and welcomes the diverse supporting values of its team members. | | Diversity, Equity, Inclusion and Belonging Statement | The Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds. | | **RELATIONSHIPS TO RESULTS CULTURE** | | --- | | Definition | Sustained by long-term, positive, exceptional relationships with stakeholders and team members as our hallmark of success. | | **ONE TEAM, ONE GOAL COMMITMENT** | | --- | | Definition | To work together to achieve the mission, vision, and shared values of the Rockford Park District. | | Connectedness | Departments are truly interconnected to support the mission and vision of the Rockford Park District. | | **ESSENTIAL FUNCTIONS include the following. Other duties may be assigned** | | --- | | **Operational Excellence** Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members. Greet patrons (by name whenever possible) before they acknowledge you. Welcoming patrons to the facility and thanking patrons when they leave. Clean and prepare golf carts for patron use. Wash and put away carts for charging and storage after us…