Global Services Solutions Expert

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. THE ROLE As the Global Services Sales Expert, you’ll be the credible, informed voice for Global Services inside our highest-stakes sales conversations — while personally building the system that transforms how we handle technical RFPs. You’ll start hands-on, drafting technical RFP content yourself, and mature that into an automated, human-in-the-loop process you own. You’ll also be the connective tissue between Sales and our partner ecosystem, making sure prospects get a credible picture of what our partners bring to the table. This role reports directly to the Head of Global Services and is based in New York City. WHAT YOU'LL BE DOING SERVICES PRESENCE IN SALES - Join Enterprise and Strategic prospect conversations to set realistic expectations on delivery, implementation timelines, resourcing, and success factors — extending into select mid-market deals as capacity allows. - Address services-related questions and objections directly, alongside the commercial team. - Keep what’s promised pre-sale consistent with what Global Services delivers post-signature. RFP OWNERSHIP - Assist in drafting technical portions of RFPs during ramp-up: security and compliance questionnaires (SOC 2, ISO 27001, GDPR), product and architecture Q&A, and implementation and support detail. - Partner with AI Enablement, Solutions Engineering, Product Operations, and Quality & Training to build an automated RFP response process with human review — targeting 90% of response content automated within 6 months of start. - Transition from hands-on drafting to owning and maintaining that system as it matures, handling edge cases and quality oversight directly. PARTNER LIAISON AND ENABLEMENT - Build enough fluency in our partner ecosystem to credibly represent partner capabilities to prospects. - Maintain partner-capability content and enablement materials for the sales and services teams. - Flag deals to the partnerships org early when their involvement will be needed. WHO YOU ARE - Services delivery fluency: deep implementation or project delivery experience, with the credibility to speak about services execution from the inside. - Commercial presence: comfortable setting expectations and representing organizational capability to external, prospect-facing audiences. - Proposal writing experience: confident drafting complex RFPs, working directly with product and post-sales teams to get it done. - Roughly 5–7 years of relevant experience, combining implementation or services delivery with customer-facing or pre-sales work. - Comfortable moving between hands-on execution and building the process that replaces it — you want to build a system, not just staff…