Global Continuous Improvement & Operational Excellence Manager

This role is responsible for driving disciplined operational execution and continuous improvement of the Quality Management System (QMS) across all global operations, ensuring consistent application of standards at the site level. It partners closely with plant and regional leadership to translate quality and compliance requirements into effective, sustainable operational practices that enhance performance. The position leads internal audits, enforces corrective action governance, and leverages data, dashboards, and analytics to monitor execution, identify gaps, and drive continuous improvement initiatives. It also develops organizational capability through targeted training, and competency validation to ensure long-term sustainability of QMS practices. The role ensures that quality, compliance, and continuous improvement are fully embedded in daily operations to support operational excellence and business performance. | **JOB SUMMARY** The **Global Operational Excellence Manager** is responsible for driving consistent execution, compliance, and continuous improvement of the Quality Management System (QMS) across all operations. This role leads the creation of Dashboards and Metrics, audits data integrity pulled from ERP and data analytic systems, and coordinates QMS-focused training and competency development, conducts high-level audits, and partners with operations leadership to strengthen compliance with **ASME RTP-1, ISO, API, and internal standards**. The position serves as a global resource to develop and mature local operations management teams, ensuring accountability through corrective action governance, audit follow-up, and performance-based reporting. The role is critical to advancing operational excellence and supporting the organization’s accelerated transformation strategy. | | | --- | --- | | **Operational Excellence & Compliance** Act as a global subject-matter expert and resource for operations leadership on compliance to: ASME RTP-1 ISO 9001 API standards Internal NOV Quality and Operational standards Support site leadership in translating standards into effective, sustainable operational practices. Drive alignment between Quality requirements and operational execution. **QMS Training & Competency** Ensures effective delivery of QMS-related training programs in coordination with Training and Competency with respect to Operational systems. Drive development, deployment, and maintenance of QMS training aligned to risk, audit findings, and operational needs. Ensure training content supports consistent interpretation and application of standards across regions. Partner with Training & Competency leadership to ensure training effectiveness and competency validation. ***Audits & Corrective Action Governance*** Plan and conduct high-level internal audits across global operations, focusing on system effectiveness, compliance, and maturity. Review audit results and develop clear, prioritized action plans in collaboration with operations leadership. Drive accountability for corrective actions through: Corrective action audits Effectiveness reviews Leadership follow-ups Ensure corrective actions address root causes , not symptoms, and are sustained over time. ***Operations Leadership Support*** Coach and develop local operations management teams on: QMS/Operational Systems expectations Coordinates between Finance/Operations/QA/Engineering to ensure data integrity Compliance ownership Continuous improvement mindset Act as a trusted advisor to plant managers and regional leaders on quality and compliance risks. ***Reporting & Trend Analysis*** Develop, analyze, and present global reports to leadership on: QMS training completion and effectiveness Audit trends and systemic issues Corrective action performance and recurrence Operational Metrics (OTD, Utilization, HSE, COPQ, etc) Identify trends and emerging risks and recommend proactive improvement actions. Use data and dashboards to drive transparency and informed decisio…