Global Collections Specialist (Contract/Temp)

About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. Position : Temporary Global Collections Specialist (Parental Leave Coverage) Role Summary : We are seeking a Temporary Collections Specialist to cover our Global Collections Specialist's responsibilities during her parental leave. This role will focus on billing operations and ensure timely collection of Accounts Receivable. The ideal candidate will be able to ramp quickly, develop cross-functional relationships within the company and with customers, and maintain the accuracy and efficiency of our financial operations throughout the coverage period. Responsibilities : Monitor the Accounts Receivable inbox, resolving day-to-day inquiries directly and routing or escalating more complex issues to the appropriate team members or management as needed. Create, verify, and distribute customer invoices in NetSuite and vendor portals (e.g., Ariba, Coupa, Tipalti), ensuring accuracy against order forms and POs prior to billing. Monitor and manage accounts receivable ledgers, ensuring payments are collected on time. Responsible for collecting outstanding receivable balances in accordance with the company's collection policies. Follow up on overdue invoices through phone calls, emails and/or letters to ensure prompt payment. Handle customer inquiries related to Neo4j's credit card-based product offerings (i.e. updating addresses in Stripe, re-sending invoices, resolving disputes). Complete new vendor onboarding forms and address other Accounts Receivable-related requests from the Sales team. Support the Sales team in obtaining customer Purchase Orders timely and track pending POs. Apply customer payments daily in NetSuite, ensuring they reconcile with the bank. Participate in process improvement projects and conduct ad hoc analyses as needed. Support revenue-related audits and reviews, including providing documentation and addressing requests from external auditors. Qualifications: Fundamental accounting knowledge Minimum three years accounts receivable experience Experience resolving customer inquiries or billing disputes directly NetSuite and Salesforce experience in a SaaS business desired Tesorio experience a plus Experience working with Stripe and/or Cloud Marketplace providers (GCP, AWS and Azure) a plus Proficient with Excel and Google Sheets Knowledge of accounting close processes Excellent communication skills (written and verbal) Ability to organize, prioritize and work under critical deadlines Strong attention to detail, particularly in reconciling order forms, POs, and sales orders prior to invoicing, paired with excellent customer service skills Experience resolving customer inquiries or billing disputes directly Work independently and balance multiple tasks simultaneously Experience working or collaborating with international/remote team members across time zones a plus Ava…