Global Client Manager

Who We Are Goodway Group is one of AdAge's 2026's BEST PLACES TO WORK ! As an independent and remote-first media and marketing services firm with a 90+ year history, Goodway Group has the security of an established company combined with a start-up feel. With leading data-driven and technology-enabled digital media and marketing services firm with teams in the U.S. and the UK, our diverse team of digital strategists, media practitioners, technologists and data scientists have won the most prestigious awards for innovative marketing technology, impactful work and inclusive remote-first places to work including being honored as a multiyear winner in Ad Age Best Places to Work, Ad Exchanger's Best Use of Technology by an Agency Award and two MarTech Breakthrough Awards and a certified service partner to The Trade Desk. We are hiring this role Globally and only accepting applications from those who reside in Brazil, Colombia and Mexico. The Client Manager (CM) is responsible for the day-to-day management, delivery integrity, and working-level client relationship across assigned accounts. This role serves as the operational anchor for the client partnership, ensuring that strategy is translated into action, plans are executed accurately, and internal and external teams operate with clarity and confidence. Positioned between the Client Strategy Director and Client Coordinator , the Client Manager owns timelines, workflows, dependencies, and communication cadences. While this role does not set channel strategy or media plans, it plays a critical role in pressure-testing feasibility, surfacing risks, and ensuring delivery meets agreed SLAs and client expectations. Clients rely on the Client Manager to make the work run smoothly and to proactively address issues before they escalate. Ideally, this person will have 3-4 years media experience at an agency, experience with RFPing vendors, vendor comms, and media best practices. What You’ll Do Own day-to-day client management for assigned accounts, serving as the primary point of contact for working teams and select mid-level stakeholders. Manage deliverables across campaigns and initiatives, ensuring timelines, scopes, and dependencies are clearly defined and met. Translate channel strategies and media plans into clear action steps for internal activation and analytics teams. Lead internal status meetings and maintain delivery trackers, ensuring all teams understand responsibilities, deadlines, and expectations. Monitor campaign launches, pacing, and delivery milestones to ensure SLAs and quality standards are consistently met. Proactively identify risks, gaps, or misalignment in delivery and escalate appropriately with proposed solutions. Partner closely with Client Strategy Leads to support planning cycles, QBR preparation, and ongoing client communications. Support upsell and cross-sell opportunities by identifying executional needs, expansion signals, or operational gaps. Maintain clear, timely client communications, summarizing progress, next steps, and key considerations with confidence and accuracy. Mentor Client Coordinators by providing guidance on workflows, client communication, and quality standards. What You Bring Demonstrated experience managing client relationships and integrated marketing campaigns in shopper marketing, retail media, consumer marketing, or a related agency or client-services environment. Strong project and delivery management skills, with the ability to manage concurrent campaigns, timelines, scopes, approvals, dependencies, and launch requirements across multiple teams. Working knowledge of the shopper marketing campaign lifecycle, including retailer requirements, creative development, media activation, in-store and digital touchpoints, campaign pacing, and performance reporting. Experience supporting grocery, retail, or CPG clients is preferred. Clear and confident client communication skills, including the ability to lead status meetings, translate comp…