Global Account Manager - GA, On Site

**W** **e are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.** **About Us** **Vensure Employer Solutions** is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting [www.vensure.com](http://www.vensure.com/) . **Position Summary** The **Global Account Manager, US** is responsible for driving activities that enhance client operations, technology performance, productivity, and client satisfaction. To be successful in this role, you should be committed to providing excellent customer experience and be able to ensure operational efficiency. **Essential Duties and Responsibilities** - Serve as the primary point of contact for clients and partners, ensuring a consistent and highquality customer experience. - Manage client accounts by building and maintaining strong relationships with clients, internal partners, brokers, and peers through proactive communication and tailored service recommendations aligned to business needs. - Coordinate system user setup and deliver training on client-facing platforms, including webbased payroll, reporting tools, LMS, and service applications. - Proactively identify at-risk clients and lead retention efforts by collaborating with internal teams and consultants to drive successful outcomes. - Partner with Global Client Operations and cross-functional teams to enhance the employee experience and contribute to process improvements and operational efficiencies. - Lead and facilitate client meetings to review account performance, address escalations, and resolve complex or high-impact issues. - Support accurate and timely client payroll processing, ensuring compliance and efficiency. - Monitor, track, and report on operational performance metrics to ensure service excellence. - Analyze data and reporting to identify trends, uncover opportunities, and recommend process improvements. - Identify gaps in client processes and recommend solutions, including adoption of new products and services tailored to client needs. - Manage and escalate client issues through appropriate channels, including case submission and tracking within ClientSpace. - Deliver benefit reconciliation results and coordinate resolution of outstanding balances. - Manage client benefit-related inquiries throughout the client lifecycle, ensuring accurate and timely support. - Support benefit renewal communications and processes to drive successful client outcomes. - Evaluate and recommend annual adjustments to client administrative fees based on account performance and scope. - Provide guidance on payroll tax matters, including tax account setup, registrations, and compliance for new state jurisdictions. - Manage payroll tax notices, ensuring timely escalation, follow-up, and resolution. - Assist with required state and federal reporting requirements, ensuring compliance with applicable regulations. - Coordinate with third-party vendors to support service delivery and ensure seamless client experience. - Act as support for assigned region when team members are traveling, out of office or unavailable. - Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. - Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effecti…