German Technical Support & eMobility Solutions - Work Remote In Greece

### German Technical Support & eMobility Solutions ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of multilingual professionals in rewarding roles throughout Europe, we pride ourselves on delivering a premium, candidate-first experience at every stage of the hiring journey. When you partner with Mercier Consultancy Group, you gain more than a job — you gain a career destination designed around your ambitions. ### Job Overview We are delighted to present an outstanding opportunity for fluent German-speaking professionals to join our client's growing consumer services team in this exciting German Technical Support & eMobility Solutions position in Greece. Working remotely from within Greece, you will serve as a trusted point of contact for German-speaking customers navigating the rapidly evolving world of electric mobility — providing expert technical guidance, troubleshooting support, and a consistently outstanding service experience. This is a premier German-speaking job in Greece that places you at the forefront of the sustainable transport revolution, all while enjoying the incomparable lifestyle that Greece has to offer. ### Key Responsibilities - Deliver high-quality technical support to German-speaking consumers regarding eMobility products and services, including electric vehicles, charging infrastructure, and related digital platforms. - Diagnose and resolve customer technical issues efficiently via phone, email, and live chat, ensuring first-contact resolution wherever possible within the consumer services environment. - Guide customers through the setup, configuration, and troubleshooting of eMobility hardware and software solutions, providing clear and accessible explanations in fluent German. - Accurately document all customer interactions, technical cases, and resolutions within the CRM system, maintaining the highest standards of data quality and compliance. - Proactively identify recurring technical issues and escalate patterns to the relevant internal teams, contributing to continuous service improvement across the consumer services division. - Educate customers on the features and benefits of eMobility products, helping them maximise the value of their purchases and enhancing overall customer satisfaction and loyalty. - Collaborate cross-functionally with technical specialists, product teams, and quality assurance colleagues to ensure consumer queries are resolved with accuracy and efficiency. - Consistently meet and exceed individual performance KPIs including customer satisfaction scores, response times, and resolution rates in line with consumer services best practice. - Native or fluent German language skills (both spoken and written) are essential for this role — candidates must be able to communicate with confidence and clarity in German at all times. - Valid EU passport or the legal right to reside and work within Greece (mandatory). - A background in technical support, customer service, or a related consumer services field is strongly preferred; experience in eMobility, automotive technology, or energy sectors is a significant advantage. - Comfortable working with digital support tools, CRM platforms, and remote communication technologies in a fast-paced consumer services setting. - Strong analytical and problem-solving skills, with the ability to translate complex technical information into simple, customer-friendly language for a diverse German-speaking consumer base. - A collaborative, self-motivated work ethic with the ability to manage your workload effectively and thrive in a fully remote working environment from within Greece. ### What We Offer - Competitive Monthly Salary reflective of your expertise and the premium nature of this German-speaki…