German Speaking Travel Representative | Tourism Industry - Work Remote In Greece

### German Speaking Travel Representative | Tourism Industry ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class opportunities across a wide range of industries. With a strong presence in the European market and a proven track record of successful placements, we pride ourselves on delivering tailored staffing solutions that benefit both our clients and the professionals we represent. At Mercier Consultancy Group, we don't just find you a job — we help you build a career. ### Job Overview Mercier Consultancy Group is currently seeking a motivated and customer-focused German Speaking Travel Representative to join a dynamic team operating within the Tourism industry, based remotely in Greece. This is a fantastic opportunity for German-speaking professionals who are passionate about travel, hospitality, and delivering outstanding customer experiences to holidaymakers and travellers. If you are looking for German-speaking jobs that combine your love for tourism with a rewarding international lifestyle, this German Speaking Travel Representative | Tourism Industry position in Greece could be the perfect next step in your career. ### Key Responsibilities - Serve as the primary point of contact for German-speaking travellers, providing expert assistance and support throughout all stages of their journey within the tourism sector. - Handle inbound and outbound communications via phone, email, and live chat, addressing travel-related queries, booking changes, and general tourism enquiries with professionalism and care. - Assist clients in planning and managing their travel itineraries, including accommodation, excursions, transfers, and destination information, ensuring a seamless and memorable experience. - Resolve complaints and escalate complex tourism-related issues efficiently, maintaining a high standard of customer satisfaction at all times. - Provide accurate, up-to-date information on travel destinations, local attractions, visa requirements, and health and safety regulations relevant to the tourism industry. - Collaborate closely with internal teams, tour operators, and travel partners to ensure smooth coordination of services and fulfilment of client expectations. - Maintain detailed records of client interactions, bookings, and case resolutions within the company's CRM system, ensuring full compliance with data protection standards. - Actively contribute to team performance targets and quality benchmarks, supporting a culture of continuous improvement within the tourism customer service environment. - Native or fluent German language skills (both spoken and written) are essential for this role — all client interactions will be conducted in German. - A valid EU passport is mandatory for employment eligibility. - Previous experience in customer service, travel consultancy, or the broader tourism and hospitality industry is highly advantageous. - Strong communication and interpersonal skills, with the ability to empathise with clients and deliver solutions in a calm, confident, and professional manner. - Comfortable working in a remote environment with a reliable internet connection, self-discipline, and strong time management abilities. - Proficiency in English is an asset, as internal communications and documentation may be conducted in English. - A genuine passion for travel, tourism, and delivering exceptional customer experiences is highly desirable. ### What We Offer - Competitive Monthly Salary reflective of your skills and experience in the tourism industry. - Fully Paid Training to ensure you are thoroughly prepared for your role as a German Speaking Travel Representative. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including round-trip flight, airport transfer, and hotel accommodation upon arriva…