German Speaking Customer Support Specialist - Work Remote In Greece

### German Customer Support Specialist ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proud track record of placing thousands of professionals in rewarding careers throughout Europe, we are renowned for our commitment to candidate experience, career development, and long-term placement success. At Mercier Consultancy Group, we don't just find you a job — we help you build a career worth having. ### Job Overview We are currently seeking a motivated and customer-focused German Customer Support Specialist to join our growing team in Greece, working remotely within the country. This is a fantastic opportunity for German-speaking professionals looking to take their career in Customer Support Services to the next level, in a dynamic, international environment that truly values your language skills and professional expertise. If you are searching for exciting German-speaking jobs abroad with outstanding benefits and a fully supported relocation, this German Customer Support Specialist position in Greece is exactly what you have been waiting for. ### Key Responsibilities - Deliver high-quality customer support to German-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest service standards in the Customer Support Services industry. - Identify, investigate, and resolve customer enquiries, complaints, and technical issues efficiently and professionally, with a focus on first-contact resolution. - Accurately document all customer interactions, case details, and resolutions within the company's CRM system, maintaining precise and up-to-date records at all times. - Collaborate closely with internal teams, escalation departments, and team leaders to ensure complex customer issues are resolved in a timely and satisfactory manner. - Maintain a thorough and current knowledge of the products, services, and policies relevant to your assigned client account, providing accurate information to customers at all times. - Proactively identify trends in customer feedback and communicate insights to management to contribute to ongoing service improvements within the Customer Support Services environment. - Meet and consistently exceed individual and team KPIs including customer satisfaction scores, average handling time, and quality assurance benchmarks. - Represent Mercier Consultancy Group and our clients with professionalism, empathy, and a genuine commitment to delivering outstanding customer experiences. - Native or fluent German language skills (both spoken and written) are absolutely essential for this role — all customer interactions will be conducted in German. - A valid EU passport is mandatory for eligibility to this position. - A good working knowledge of English is required for internal communications and team collaboration. - Prior experience in a Customer Support Services environment, contact centre, or similar client-facing role is highly advantageous. - Strong interpersonal and communication skills with a genuine passion for helping customers and resolving problems effectively. - Comfortable working independently in a remote setting, with excellent time management, self-discipline, and a reliable internet connection. - Proficiency with standard computer applications, CRM platforms, and digital communication tools is desirable. ### What We Offer - Competitive Monthly Salary reflective of your skills and experience in the Customer Support Services industry. - Fully Paid Training provided from day one, ensuring you are fully prepared and confident in your role. - Comprehensive Health Insurance to support your wellbeing throughout your employment. - Fully Paid Relocation Package including your flight to Greece, airport transfer, and hotel accommodation to help…