German Speaking Customer Service | Financial Institution - Work Remote In Greece

### German Speaking Customer Service | Financial Institution ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional talent with world-class organisations across a wide range of industries. With a proven track record of placing multilingual professionals in rewarding careers throughout Europe, we pride ourselves on delivering a personalised, premium recruitment experience from first contact to successful placement. At Mercier Consultancy Group, your career ambitions are our highest priority. ### Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a German-speaking professional to join a leading financial institution in a fully remote capacity based within Greece. This German Speaking Customer Service | Financial Institution position in Greece is ideally suited to individuals with a passion for the finance sector who are eager to deliver exceptional service to a discerning German-speaking clientele. If you are seeking German-speaking jobs that combine a dynamic finance industry environment with the unparalleled lifestyle benefits of living and working in Greece, this role represents a truly remarkable career move. ### Key Responsibilities - Serve as the primary point of contact for German-speaking clients, delivering professional and efficient customer support in relation to financial products, accounts, and services - Handle inbound and outbound customer enquiries via phone, email, and live chat, ensuring all interactions meet the high standards expected within the finance industry - Assist clients with account queries, transaction disputes, payment processing questions, and general financial product information with accuracy and discretion - Accurately record and maintain detailed client interaction logs and case notes within the company's CRM system, ensuring full compliance with financial data protection regulations - Identify and escalate complex financial complaints or sensitive client concerns to the appropriate internal departments in a timely and professional manner - Proactively educate clients on the institution's range of financial products and services, contributing to customer retention and satisfaction targets - Collaborate closely with cross-functional teams, including compliance, operations, and back-office finance departments, to resolve client issues efficiently - Adhere strictly to internal financial regulatory guidelines, KYC (Know Your Customer) protocols, and anti-fraud procedures at all times - Native or fluent German language skills (spoken and written) are essential for this role — C1 or C2 level proficiency is required - A valid EU passport or EU citizenship is mandatory - Previous experience in customer service, ideally within the finance, banking, insurance, or fintech sectors, is strongly preferred - Solid understanding of financial products and services, as well as familiarity with financial compliance standards and data privacy requirements - Strong digital literacy, including confident use of CRM platforms, MS Office tools, and customer communication systems - Exceptional communication skills with a client-first mindset, the ability to handle sensitive financial matters with professionalism and empathy, and a high degree of attention to detail ### What We Offer - Competitive Monthly Salary reflective of your skills and experience within the finance industry - Fully Paid Professional Training to ensure your success in the German Speaking Customer Service | Financial Institution position in Greece - Comprehensive Health Insurance coverage - Fully Paid Relocation Package, including flights, private airport transfer, and hotel accommodation upon arrival in Greece - Monthly Performance Bonus rewarding your dedication and outstanding results - 2 Extra Salaries Per Year (13th and 14th salary), providing exceptional financial…