German Speaking Customer Consultant - Work Remote In Greece

### German Speaking Customer Consultant ### About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with industry-leading organisations across the globe. We specialise in placing skilled professionals in dynamic, rewarding roles within the Customer Support Services sector and beyond, ensuring both our clients and candidates achieve outstanding outcomes. At Mercier Consultancy Group, we are committed to building careers — not just filling positions — and we pride ourselves on offering a personalised, world-class recruitment experience. ### Job Overview Mercier Consultancy Group is currently seeking a motivated and customer-focused individual to fill an exciting German Speaking Customer Consultant position in Greece, operating on a fully remote basis. This is a fantastic opportunity for fluent or native German speakers to build a meaningful career within the Customer Support Services industry while enjoying the unparalleled lifestyle that Greece has to offer. If you are searching for German-speaking jobs that combine professional growth, competitive rewards, and the freedom of remote work, this role is the perfect next step in your career journey. ### Key Responsibilities - Deliver high-quality customer support to German-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of service excellence. - Identify customer needs efficiently and provide accurate, helpful information about products, services, and account-related enquiries within the Customer Support Services environment. - Log, track, and manage customer interactions and cases using internal CRM systems, maintaining meticulous records and timely follow-up. - Escalate complex or unresolved issues to the appropriate internal departments, ensuring customers receive a swift and satisfactory resolution at all times. - Proactively contribute to customer satisfaction goals by adopting a solutions-driven approach and demonstrating genuine empathy and professionalism in every engagement. - Collaborate closely with team members and supervisors to share knowledge, best practices, and feedback, fostering a culture of continuous improvement within the support team. - Adhere to company guidelines, service level agreements, and quality benchmarks as set out by the Customer Support Services operational framework. - Participate in ongoing training sessions and performance reviews to develop your skills and advance your career within Mercier Consultancy Group's growing network. - Native or fluent German language proficiency (both spoken and written) is essential for this role — candidates must be able to communicate confidently and professionally with German-speaking customers at all times. - Valid EU passport or relevant legal authorization to work and reside within Greece (mandatory). - A genuine passion for delivering outstanding customer experiences within a Customer Support Services environment. - Strong communication and active listening skills, with the ability to handle a wide range of customer enquiries with patience, clarity, and professionalism. - Solid computer literacy and the ability to navigate multiple digital platforms and CRM tools simultaneously. - Previous experience in customer service, call center operations, or a related support role is advantageous, though not strictly required — a positive attitude and willingness to learn are equally valued. ### What We Offer - Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services industry. - Fully Paid Training programme to ensure you are thoroughly prepared and confident from your very first day. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including flights, airport transfer, and hotel accommodation to make you…