German Speaking Contact Centre Agent - Work Remote In Greece

### German Speaking Contact Centre Agent ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing (BPO) firms, with a proven track record of connecting exceptional multilingual talent with world-class organisations across the globe. We specialise in placing skilled professionals into high-impact roles within the outsourcing industry, offering candidates not just a job, but a genuine career pathway with outstanding support every step of the way. At Mercier Consultancy Group, we believe that people are the foundation of every successful business — and we are committed to making your next career move the best one yet. ### Job Overview Mercier Consultancy Group is currently seeking a highly motivated and customer-focused German Speaking Contact Centre Agent to join a dynamic, fast-paced BPO team operating remotely within Greece. This is an outstanding opportunity for German-speaking professionals looking to advance their careers in the outsourcing industry while enjoying the exceptional lifestyle that Greece has to offer. If you are passionate about delivering first-class customer experiences, thrive in a structured contact centre environment, and are ready to embrace a new professional chapter, this German Speaking Contact Centre Agent position in Greece is the perfect fit for you. ### Key Responsibilities - Handle inbound and outbound customer contacts via telephone, email, and live chat on behalf of BPO clients, delivering consistently high levels of service in fluent German - Accurately diagnose customer needs, resolve queries efficiently, and escalate complex issues to the appropriate department or tier within the contact centre structure - Maintain comprehensive and precise records of all customer interactions using CRM and case management systems, in full compliance with data protection and outsourcing industry standards - Meet and consistently exceed key performance indicators (KPIs) including customer satisfaction scores, average handling time, first contact resolution, and quality assurance benchmarks - Collaborate constructively with team leaders, quality assurance specialists, and fellow agents to continuously improve service delivery processes within the BPO environment - Stay fully up to date with client product knowledge, service updates, and internal procedures through regular briefings and training sessions - Represent client brands with professionalism, empathy, and cultural sensitivity during every customer interaction - Contribute positively to team performance reviews and participate in coaching sessions designed to enhance individual and collective contact center outcomes - Native or fluent German language skills (both spoken and written) are essential for this role — C1 or C2 level proficiency required - A valid EU passport is mandatory for eligibility to work in Greece under the terms of this position - Previous experience in a contact centre, customer service, or BPO environment is advantageous, though motivated candidates with strong interpersonal skills are equally encouraged to apply - Excellent communication skills with the ability to handle diverse customer interactions with professionalism, patience, and empathy - Comfortable working remotely with a reliable internet connection, a professional home working environment, and the self-discipline to perform consistently without direct supervision - Strong digital literacy, including familiarity with CRM platforms, ticketing systems, and standard office applications - A positive, team-oriented mindset with a genuine commitment to achieving performance targets and delivering exceptional customer outcomes in a demanding outsourcing setting ### What We Offer - Competitive Monthly Salary reflective of your experience and language skills within the BPO sector - Monthly Performance Bonus rewarding your dedication and results in the contact centre - 2 Extra Salarie…