German Customer Support for New Online Payment Platform - Work Remote In Greece

### German Customer Support for a New Online Payment Platform ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and Business Process Outsourcing firms, with a proven track record of connecting exceptional multilingual talent with industry-leading employers across the continent. We specialise in placing professionals in high-growth sectors including FinTech, technology, telecommunications, and customer experience, delivering tailored staffing solutions that drive real business results. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, transparent, and rewarding recruitment journey. ### Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for fluent German speakers seeking the German Customer Support for a New Online Payment Platform position in Greece — a role that sits at the very heart of the rapidly expanding FinTech industry. In this dynamic and forward-thinking position, you will serve as the primary point of contact for German-speaking users of a cutting-edge online payment platform, delivering world-class support and helping customers navigate the exciting landscape of digital finance. This is one of the most sought-after German-speaking jobs available in Greece today, offering exceptional career development potential within the booming FinTech sector. ### Key Responsibilities - Provide prompt, professional, and empathetic customer support to German-speaking users of the online payment platform via phone, email, and live chat channels. - Assist customers with account registration, verification processes, and onboarding to the digital payment platform, ensuring a smooth and positive first experience. - Investigate and resolve queries related to transactions, payment failures, refunds, chargebacks, and account security in a timely and accurate manner. - Educate users on the platform's FinTech features, tools, and security protocols, promoting safe and confident use of digital payment services. - Identify, document, and escalate complex technical or financial issues to the appropriate internal teams while maintaining clear communication with the customer throughout the process. - Ensure full compliance with relevant financial regulations, data protection policies, and internal FinTech industry guidelines when handling sensitive customer information. - Collaborate with cross-functional teams including technical support, fraud prevention, and compliance departments to deliver comprehensive resolutions for customers. - Maintain accurate and detailed records of all customer interactions within the CRM system, contributing to continuous service improvement and quality assurance efforts. - Native or fluent German language skills, both spoken and written, are essential for this role — all customer interactions will be conducted in German. - A valid EU passport or EU citizenship is mandatory for eligibility to this position. - A strong interest in or previous experience within the FinTech, banking, digital payments, or financial services industry is highly advantageous. - Previous experience in customer support, customer service, or a client-facing role is preferred, ideally within a technology-driven or financial environment. - Excellent communication skills with a confident, professional, and solution-oriented approach to handling customer enquiries and complaints. - Proficiency in English at a conversational or working level to communicate effectively with internal teams and access training materials. - Strong attention to detail, the ability to multitask efficiently, and a genuine commitment to delivering an outstanding customer experience in a fast-paced FinTech environment. ### What We Offer - Competitive Monthly Salary reflective of your skills and experience in the FinTech customer support field. - Fully Paid Training provided by industry experts to ensure you are fully equ…