German Customer Service Representative - Work Remote In Greece

### German Customer Service Representative ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional talent with world-class employers across a wide range of industries. We specialise in multilingual placements and premium staffing solutions, helping candidates from across the globe build rewarding careers in dynamic, sun-filled destinations. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, fully guided relocation experience — because your success is our mission. ### Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a passionate, fluent German speaker to join a leading tourism industry organisation as a German Customer Service Representative, based remotely within Greece. This is a fantastic German-speaking job in one of the world's most beloved travel destinations, where you will be the first point of contact for German-speaking travellers, delivering exceptional support across booking inquiries, travel arrangements, and customer care. If you are seeking exciting jobs in Greece within the thriving tourism sector and you hold native or fluent German language skills, this German Customer Service Representative position in Greece is the perfect career move for you. ### Key Responsibilities - Provide outstanding customer service to German-speaking travellers via phone, email, and live chat, assisting with travel inquiries, reservations, and itinerary changes within the tourism sector. - Handle booking modifications, cancellations, and rebooking requests efficiently and professionally, ensuring a seamless experience for every guest. - Offer accurate and up-to-date information on travel destinations, holiday packages, accommodation options, and tourism-related services. - Resolve customer complaints and escalations with empathy, professionalism, and a strong solution-focused approach, aiming for first-contact resolution wherever possible. - Collaborate with internal teams and tourism partners to follow up on unresolved cases, ensuring customer satisfaction is maintained at the highest level. - Process customer data, bookings, and support tickets accurately using CRM and travel management systems, in full compliance with data protection regulations. - Proactively identify opportunities to upsell or cross-sell relevant tourism products and services, enhancing the overall travel experience of each customer. - Maintain detailed records of customer interactions and provide timely feedback to team leaders to help improve service quality and operational performance. - Native or fluent German language skills (both spoken and written) are essential — this is a non-negotiable requirement for this German-speaking role. - Valid EU passport is mandatory for eligibility for this position. - A genuine passion for travel, tourism, and delivering exceptional customer experiences is strongly preferred. - Previous experience in customer service, hospitality, travel, or a tourism-related environment is advantageous, though motivated newcomers are warmly encouraged to apply. - Strong communication skills, a positive attitude, and the ability to manage multiple customer queries effectively in a remote working environment. - Comfortable working with digital tools, CRM platforms, and standard office software; ability to adapt quickly to new systems and processes. ### What We Offer - Competitive Monthly Salary reflective of your experience and skills within the tourism industry. - Fully Paid Training Programme to ensure you are confident and fully prepared from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedicatio…