German Customer Consultant | Automotive Industry - Work Remote In Greece

### German Customer Consultant | Automotive Industry ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional talent with world-class organisations across a wide range of industries. With a strong track record of placing multilingual professionals in rewarding roles throughout Europe, we are renowned for our personalised approach, industry expertise, and unwavering commitment to candidate success. At Mercier Consultancy Group, we do not simply fill positions — we build careers. ### Job Overview Mercier Consultancy Group is thrilled to present an outstanding opportunity for a German-speaking professional to join a leading automotive customer support operation in a fully remote capacity based within Greece. This German Customer Consultant | Automotive Industry position in Greece is perfectly suited to individuals who are passionate about delivering first-class service within the dynamic and fast-paced automotive sector. If you are searching for German-speaking jobs that combine your language skills with a genuine passion for automobiles and customer excellence, this is your ideal next step. ### Key Responsibilities - Serve as the primary point of contact for German-speaking customers, delivering professional and empathetic support across all communication channels including phone, email, and live chat within an automotive industry context. - Provide accurate, detailed information regarding automotive products, vehicle specifications, warranties, service schedules, and dealership queries to customers across German-speaking markets. - Assist customers with vehicle-related inquiries, including roadside assistance coordination, recall notifications, and after-sales support, ensuring a seamless and satisfying customer journey. - Log and manage customer interactions with precision using CRM systems, maintaining up-to-date and accurate records of all case developments within the automotive customer service platform. - Liaise effectively with internal automotive industry teams, escalating complex technical or commercial issues to the appropriate departments to ensure swift and satisfactory resolution. - Uphold and promote brand values and customer care standards specific to the automotive client, consistently representing the organisation in a professional and knowledgeable manner. - Monitor and follow up on open customer cases, proactively communicating updates to ensure transparency and build long-term customer trust and loyalty. - Contribute to continuous improvement initiatives by sharing customer feedback and insights with team leads and quality assurance teams to enhance the overall automotive customer experience. - Native or fluent German language skills (spoken and written) are essential for this role — a high level of German proficiency is mandatory. - Valid EU passport or European Economic Area (EEA) travel document (mandatory requirement). - Previous experience in customer service, customer support, or a client-facing role is highly advantageous; experience within the automotive industry or a related sector is a distinct asset. - Strong communication and interpersonal skills with a genuine customer-first mindset and the ability to handle sensitive or complex automotive queries with professionalism and care. - Comfortable working in a remote environment with the self-discipline, focus, and technical setup required to perform effectively from home within Greece. - Proficiency in English at a working level is beneficial for internal communications and training purposes. - Familiarity with CRM tools, ticketing systems, or customer support software is a plus; full training will be provided. ### What We Offer - Competitive Monthly Salary reflective of your language skills and professional experience in the automotive customer service field. - Fully Paid Training programme to ensure you are fully equipped…