Genesys Platform Senior Engineer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience. The Platform Adoption Specialist is responsible for performing MACD (Move, Add, Change, Delete) tasks within the Genesys Cloud platform as part of the Platform Adoption service. This role focuses on executing informal projects. The specialist independently scopes and executes configuration changes on the Genesys Cloud system, including work up to and including lightweight custom IP development. They manage a high volume of MACD opportunities simultaneously with minimal supervision. While operating largely independently, the role involves regular coordination with Platform Adoption Coordinators and occasional collaboration with other team members to effectively balance and manage workload. Success in this position requires an intimate knowledge of the Genesys Cloud platform, strong technical proficiency, and the ability to deliver efficient, high-quality implementations.