Genesys Cloud - Architect

• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices. • Communicates with project manager/client to identify application requirements. • Ensures applications meet the standards and requirements of both the client and project manager. • Conducts tests of the application for functionality, reliability, and stabilization. • Deploys/implements the application to the client. • Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements. • Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account. • Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes. • Demonstrate professionalism and leadership in representing the Company to customers and vendors. • Core PureCloud handler development & maintenance. • Monitor and respond to system errors. Participate in on-call rotation. • Follow-up on and resolve outstanding issues in a timely manner. • Update customer to reflect changes in system configuration as needed. • Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring. • Ability to multi-task is imperative. • Participate in interviewing candidates and making hiring recommendations. • Accurately forecast utilization and consulting revenue. • Establishing and executing ongoing personnel technical training and growth plans • Understand system hardware/software to be able to identify problems and provide a remedy. • Handle TAC/Engineering escalations as directed by the team lead or team manager.