General Manager - Wingstop

**Company Benefits:** - BONUSES FOR ALL EMPLOYEES - PTO - FREQUENT PAY INCREASES - ADVANCEMENT OPPORTUNITIES - TUITION REIMBURSEMENT - FLEXIBLE SCHEDULE - EMPLOYEE DISCOUNTS - **Duties & Responsibilities** - Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers. - Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service. - Supervise and control managers daily and weekly inventory as well as chicken counts and waste. - Ensure the management team controls their staff to ensure a professional, safe and orderly work environment. - Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution. - Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew. - Responsible for making weekly schedules and ensuring your labor goal is met. - Responsible for labor percentages - Responsible for ensuring daily inventory is completed on all shifts. - Making sure all truck orders are being made appropriately to ensure it meets food cost goal. - Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods. - Identifies and resolves issues with costs of goods discrepancies. - Responsible for recruiting, orienting, training, assigning, scheduling team members. - Responsible for all cash handling in store - Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members. - Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures. - Performs regular restaurant inspections to ensure the team is meeting standards. - Responsible for providing a great culture and environment within the staff. - Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers. - Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems. - Responsible for the development of all in store managers **Job Requirements:** - Experience with POS systems and cash registers - Basic computer knowledge - Good math skills - Excellent communication skills - Ability to effectively resolve complaints. - Manger certificate is a plus.