General Manager

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are opening a new fulfillment center in Atlanta, GA and are looking for a General Manager to join our growing Fulfillment Center network. This individual will report to our Senior Director of Fulfillment and will be responsible for leading the establishment and day-to-day operations of our new high-volume facility. This individual will oversee all aspects of site performance, ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, cost control, and employee engagement. As the leader of our brand-new fulfillment center, this individual will play a critical role in building the leadership team, implementing processes, preparing the site for launch, and creating a strong foundation for long-term success. We’re looking for someone who is passionate about leading people, energized by the opportunity to build something from the ground up, and committed to operational excellence. Job Type: Full-Time, Exempt Location: McDonough/Locust Grove area of Atlanta, GA Schedule: This role oversees our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams. Travel: This position requires travel to our headquarters in Melville, NY up to 3 times per year for internal meetings, leadership development, and team building activities. Additionally, p lease note that for the first 6 to 9 months of this role, the selected individual will be required to travel to our other fulfillment centers for onboarding and training. We reimburse reasonable and necessary business travel expenses. Salary: $145,040 – $181,300 per year Responsibilities: Oversee all processes and procedures for all inbound, outbound, inventory control and facility operations Ensure the teams are staffed appropriately to operate at peak efficiency and complete all assigned tasks daily Manage the work performance of each member of the leadership team to ensure productivity standards and KPI metrics are consistently being met Identify, lead, and support continuous improvement initiatives that drive customer service, accuracy, and productivity efficiencies while reducing operating cost Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard Support the Senior Director of Fulfillment in the standardization of the overall operations of the fulfillment center Partner and communicate with management/leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies Build a high-performing leadership team through coaching, mentoring, succession planning, and talent development Deliver performance reviews and conduct monthly check-ins with each member of the leadership team to establish rapport and provide feedback Address performance related incidents that arise and recommending a course of action on all disciplinary and personnel issues Train and develop fulfillment leadership through coaching, mentoring, and effective communication to develop a strong culture of employee engagement Attend and participate in the HR and cross-functional meetings Cr…